Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM.
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for your customers, or most convenient for you? Is feedback immediately delivered to the appropriate employee in a simple, consolidated fashion? Or does it trickle in sporadically, through multiple channels, over a number of weeks? This scenario is compounded even further when other types of feedback are included, like that from employees, vendors, and partners. Now ask yourself a few additional questions: Does your company have an easy way to ensure that someone is following up on each piece of feedback