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Documents related to » mro support


Industry Support in WCM » The TEC Blog
Industry Support in WCM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

MRO SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

MRO SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

MRO SUPPORT: What Are the Support and Maintenance Options? What Are the Support and Maintenance Options? P.J. Jakovljevic - April 4, 2007 Read Comments Enterprises can remain at the mercy of vendors high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever
4/4/2007

SAP Support - From Reactive to Proactive » The TEC Blog
SAP Support - From Reactive to Proactive » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

MRO SUPPORT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

The Interoperability and Deployability of Integrated Logistics Systems to Support the Military
The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service logistics solutions. This interoperability is key for integrated logistics system (ILS) projects—as is the need for ILS to include a deployable aspect. Learn more about the importance of ILS deployability to enable “foxhole to factory” supply chain capability.

MRO SUPPORT: The Interoperability and Deployability of Integrated Logistics Systems to Support the Military The Interoperability and Deployability of Integrated Logistics Systems to Support the Military Source: Miro Technologies Document Type: White Paper Description: The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service logistics solutions. This interoperability is key for integrated logistics system (ILS)
2/11/2009 2:04:00 PM

Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture
Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

MRO SUPPORT: Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Source: SumTotal Systems Document Type: Case Study Description: Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal s integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single
5/31/2011 2:54:00 PM

Enterprise Marketing Management (EMM) Software Evaluation Report


MRO SUPPORT: Enterprise Marketing Management (EMM) Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision.

Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

MRO SUPPORT: Alternative Software Support and Maintenance Options Alternative Software Support and Maintenance Options P.J. Jakovljevic - April 11, 2007 Read Comments Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support
4/11/2007

‘Tis that time of the year when customer and technical support people go crazy… » The TEC Blog
‘Tis that time of the year when customer and technical support people go crazy… » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

MRO SUPPORT: TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-12-2009

How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

MRO SUPPORT: How One Vendor Addresses Support and Maintenance Issues How One Vendor Addresses Support and Maintenance Issues P.J. Jakovljevic - April 27, 2007 Read Comments Problem Setting SAP is one of the major enterprise resource planning (ERP) vendors that is addressing the concerns of its user base regarding support and maintenance (S&M) issues. These issues are detailed in a previous series on S&M: Will User Enterprises Ever Get Onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer
4/27/2007

How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

MRO SUPPORT: How KNOVA Supports and Extends Knowledge-centered Support (KCS) How KNOVA Supports and Extends Knowledge-centered Support (KCS) Source: Aptean Document Type: White Paper Description: Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered
9/5/2007 4:01:00 PM


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