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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 mro support


Cincom Sticks to CONTROL of ETO and MRO Part 2: Market Impact
Cincom's latest product release covers many new bases, is architecturally adequate and remains a well-attuned offering for ETO and MRO enterprises. While it is

mro support  offering for ETO and MRO enterprises. While it is a competitive product that will create buzz in its markets, the road to success is by no means guaranteed. This, Part 2 of a 3-part note examining Cincom, discusses the Market Impact of the announcements detailed in Part 1 . Part 3 will discuss the Challenges faced by Cincom and makes User Recommendations. Response to Competition To at least keep abreast of the competition, Cincom embarked a few years ago on technologically rejuvenating its product, while

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template

Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology 

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Documents related to » mro support

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template


Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology

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Why Aerospace and Defense Maintenance Needs Mobile MRO


Aerospace and defense (A&D) maintenance and sustainment do not take place in an office, or any other stable environment. Even when software vendors take into account the need for mobile access to software used to maintain and sustain assets in the field, they may not be taking into account the context within which the software is used.

This white paper looks at different ways enterprise software is used to sustain and support military assets. Also examined are different types of mobile access required in different settings, and how enterprise software must evolve accordingly.

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Eurocopter Choses Ramco’s Cloud MRO Software


At the recent 50th Paris Air Show, Eurocopter and Ramco Systems officially signed a global strategic partnership that will offer helicopter maintenance and enterprise resource planning (ERP) software in the cloud to Eurocopter’s existing and prospective customers. This arrangement is expected to ease the life of operators and maintenance centers at Eurocopter, which is a €6.3 billion company with

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MRO and Spare Parts Management Considerations


The need for better service parts management is finally gaining top-level management attention in many aerospace and defense (A&D) and like complex manufacturing companies, since excessive carrying costs and obsolescence losses are being recognized as an unexploited opportunity for savings and a better bottom line performance

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Hanging on the Telephone: Antivirus Cold-calling Support Scams


Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

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How to Develop, Maintain, and Support a Quality Management and Development Process


The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges. Choosing a tool to help support these practices not only can help to alleviate the burden placed on those involved, but it can add efficiency, organization, and the foundation for success. Find out how one company benefited from implementing a quality initiative.

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Social Media as a Customer Support Channel: Best Practices


So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media.

But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle interactions in social media, and to escalate to other channels where necessary.

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Decision Support Systems -- Overview and Case Studies


Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies.

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Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

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Choosing the Right ERP Solution to Support a Global Business


You may run a global business, but your enterprise resource planning (ERP) system has to adapt to local laws, languages, currencies, and regulatory standards wherever you operate.

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