MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extension in the medium term to redefine their value proposition, especially given that some have recently secured new funds and/or found solace in a partnership with IBM.
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Office applications performance (i.e., MS Word crashing will make the customer assume that e.g., MBS Great Plains crashed as well). Also, for the CRM product, Microsoft will have very little users' feedback so far, whereas MBS' VARs that will implement it, although being numerous, will not have many CRM experts and CRM implementation experience. Further, while some customers will buy into the one-stop-shop mantra, others may be wary of a vendor that tends to be all things to all people (or jack of