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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ms crm integration sage


Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

ms crm integration sage  CRM. In addition, incoming MS Outlook email messages along with any document attachments can be automatically copied into matching account records. Furthermore, when tasks and appointments are created in IMPACT CRM, an option Write to Microsoft Outlook, is offered. When this option is engaged, IMPACT CRM will automatically create a copy of the same task or appointment in Microsoft Outlook. Extended Customer Service System -- IMPACT CRM 3.5 offers an improved customer service management system that

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Syspro Hatches 'Encore' IMPACT On SME Manufacturers. Part 2: Market Impact


While Syspro’s recent product release does not necessarily represent a major ground breaking, its broad and well-attuned offering for small enterprises should certainly give other incumbent players a run for their money.

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Navision Enhances Its e-Vision And Looks To Expand Vertically - Part 2: Market Impact


Navision has been expanding its coverage in terms of geography, vertical industries, and product functionality. Globally, it has become one of the largest independent small-to-mid-market enterprise system providers.

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Exact Software--Working Diligently Towards the "One Exact" Synergy Part Three: Market Impact


While not really a household name in North America before the Macola acquisition, Exact has always been a force to reckon with in the lower end of the ERP mid-market in Europe, and occasionally, to a degree, elsewhere in the world.

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Navision Enhances Its e-Vision And Looks To Expand Vertically - Part 3: Challenges & User Recommendations


As the current market trend is towards vendors that can provide well-rounded but vertically focused solutions for medium-sized companies, Navision seems to have positioned itself to take a lead other vendors may find hard to emulate. The merger outline was sound, the common groundwork has been identified, and the time for delivery and execution is on.

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Global Software Integration: Why Do So Many Projects Fail?


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The Truth About Sage X3 ERP


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I often wonder how well-known is the fact that the Newcastle upon Tyne (UK)-based Sage Group, Plc (LSE: SGE) is a leading global provider of business management software and services to over 6.3 million small and midsize enterprises (SMEs) worldwide. After over 25 years in existence and with 13,400 employees worldwide, Sage reported US$2.24 billion in revenue in 2010, and the

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The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

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Sage SalesLogix


With more than 300,000 users at over 7,300 companies, Sage SalesLogix is the CRM leader for small to medium-sized businesses. Sage SalesLogix delivers easy-to-use and integrated sales, marketing, customer service and support automation solutions that can be tailored to an organization’s unique customer acquisition, retention and development processes.

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