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Great Plains - An SME Market Leader, But At What Cost?
Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20% of revenue outside of the US market

ms great plains field service  the quarter, Great Plains claims to have seen significant interest from customers and partners for Release 6.0, the most recent version of its e-business enterprise solutions, Dynamics and eEnterprise. Additionally, Great Plains continued to see strong contributions from acquired operations including those from its most recent acquisitions of Solomon Software and FRx Software. Revenues from services, up 121% over the same period last fiscal year, contributed significantly to the company's growth this Read More
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Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » ms great plains field service


Microsoft Throws .NET At SMEs, With CRM As Bait
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its

ms great plains field service  sophisticated prospects as well. MS CRM should offer better Total Cost of Ownership (TCO) due to the native integration to the Microsoft technology pile and the rest of the Great Plains product portfolio, all founded on the .NET framework. Consequently, the Siebel / Great Plains partnership may feel some strain although the alliance has been successful, evidenced by over 500 joint customers so far, out of over 1,100 Microsoft Great Plains' CRM customers in total. The reality is that both products will be Read More
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting

ms great plains field service  Outlook, web browsers, and MS Exchange will likely strike a chord with this market segment. Possibly most important to note is that this is the first Microsoft .NET framework-based product proving that .NET is for real. It gives legitimacy to the platform and to the concept of Web services, which many may still consider to be hype and a strategy in flux. This perception may be alleviated as indicated by a sort of a recent race in acceptance of .NET by other smaller Microsoft-centric business application Read More
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

ms great plains field service  will optionally use the MS Outlook email editor for composing emails, making available the full editing, spell check, formatting and other facilities that Outlook provides. The contents of sent email messages are automatically copied as activities in IMPACT CRM. In addition, incoming MS Outlook email messages along with any document attachments can be automatically copied into matching account records. Furthermore, when tasks and appointments are created in IMPACT CRM, an option Write to Microsoft Read More
Microsoft Convergence 2003 portrayed an Enterprise Solutions crossroad!
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and the directions that Microsoft

ms great plains field service  make the usage of MS CRM accessible to this community with minimum training. There are a number of easy customizable forms and settings, and they are carried forward during upgrades. For more complex customizations the use of Microsoft Software development kit (SDK) is required. A Very .NET Architecture During the Convergence 2003 event, Microsoft invited two of its customers to demonstrate the success of MS CRM implementations. Both customers d relied on beta versions to fulfill their implementations. Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

ms great plains field service  the largest division, and forms the umbrella over much of H.B. Fuller's North American sales and operations. It includes the corporation's mainstay strategic businesses of adhesives, sealants, and coatings. Company Problem    Bonnie Nord, Customer Service Manager of HBF NA's Customer Service Department, who has been in Customer Service for the last 27 of her 31 years at the company, was sure there was a way to improve the efficiency and effectiveness of her department. Nord readily acknowledges that Read More
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

ms great plains field service  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More
Great Plains Reports Financial Results for the Second Quarter
On December 16, Great Plains Software, Inc., a leading provider of fully integrated front office/back office e-business solutions for the mid-market, announced

ms great plains field service  we received this quarter, confirms our mid-market leadership in delivering value to our customers and partners through innovative, comprehensive solutions for front office, back office and e-business. Market Impact Great Plains' stellar financial performance (See Fig.1) calls into question other vendors' attempts to justify their dismal results in 1999 by attributing it solely to the market downturn due to the Y2K date resolution. We believe that the following are the factors of the company's success Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

ms great plains field service  solution. Unlike traditional ERP-style HRMS systems, It’s flexible. Source : Cronus Technologies Inc. Resources Related to Employee and Manager Self-Service: Self Service (Wikipedia) Employee and Manager Self-Service: A Virtual Chameleon in the Workplace Employee Self Service is also known as : Employee Benefits Self Service , Employee Manager Self Service , Employee Self Service Benefits , Employee Self Service Center , Employee Self Service Home Page , Employee Self Service Link , Employee Self Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

ms great plains field service  in Customer Service Agendas Platforms for Process Innovation and Business Transformation Integrated Virtual Call Centers Integrated Service Networks Proactive Aftersales Service Customer Touch-Point Management Smart Service Agents Best Practices for Value Creation An Integrated Approach Yields Superior Service Process Performance The Importance of Data and Process Integration Service Features of SAP Customer Relationship Management For More Information EXECUTIVE SUMMARY A STRATEGIC APPROACH: INVESTING IN Read More
Great Plains on a Shopping Spree
On January 6, in an effort to expand its customer base and reseller partner channel Great Plains, a provider of financial management software for midsize

ms great plains field service  since 1997. Under the terms of yesterday's deal, it will issue 104,000 shares of stock and an additional $900,000 in cash. Great Plains CFO Tami Reller said buying the company would give the vendor greater control of the future of the product. These deals continue a buying spree for Great Plains, bringing the company's total number of acquisitions to four in its 2000 fiscal year, which started June 1, 1999. In addition, Great Plains acquired three companies in the previous fiscal year. Market Impact Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

ms great plains field service  field service operation,dynamic scheduling engine,what is scheduling,what is service management,in service management,service management services,what is service manager,what is a service manager,how to be a service manager,the service manager,it service software,service software,it services group,it services manager,manager it services Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

ms great plains field service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

ms great plains field service  Web portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer response. You'll learn how effective use of new communication channels can help your company increase customer satisfaction and retention reduce costs increase revenues boost productivity Today's contact centers handle just 35 percent of incoming service requests. How effectively you manage the remaining 65 percent can make the difference between remaining Read More

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