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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ms great plains screenshots


9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network
Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for

ms great plains screenshots  Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive. Learn five effective ways to reduce expenses for paid calls; four valid tips to decrease costs for IP telephony network ownership

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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4 Things You Should Think of Before Going Postal on Customer Service


We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday): • The customer service representative is not the owner of the company and most

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Will MS try the "Open Source" Gambit with WinCE? Why Not - Nothing Else Seems to Work


In what may be another attempt to gain some kind of foothold in the handheld and embedded-OS market, rumors are floating that Microsoft will open the source code for Windows CE.

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Great Expectations: What Users Want from the Mobile Web Experience


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Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.

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How to Achieve a Great--and Profitable--Customer Experience


Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

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Making the Smart Choice: A Practical Guide to Evaluating ERP Systems and Vendors


Enterprise resource planning (ERP) systems offer great value to companies, but choosing the right ERP system can be overwhelming. To choose the system and vendor that can best meet your needs, you need the tools that can help you address the business goals of your enterprise and mitigate the risks involved in a selection project. You can apply these concepts to a variety of ERP selection processes. Learn more.

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The Outsourcer’s Guide to Success: Nine Factors for Great Governance


For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers, to selecting locations, to determining which services are required. But the hardest part of outsourcing occurs after the deal is done. To help businesses ensure consistency in outsourcing governance, there are nine critical factors to keep in mind that can help guarantee its success.

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Siebel: Great Plans for Great Plains


Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to upper-midmarket organizations

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A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)


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