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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 my account center net


Made2Manage Affirms Its Technological Astuteness
By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage is determined to endure the ongoing

my account center net  reporting capabilities using a My Profile feature or other desired classifications. Since EDI one of the most common forms of automated electronic communication used by businesses today and is often a requirement for manufacturers working with large customer organizations, Made2Manage has gone a step further with its existing EDI solution, which enables system-to-system communication to improve data accuracy and create a faster, more responsive supply chain. Via EDI/XML technology, key information such

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

my account center net  have to justify it. My goal is to introduce you to the basics of creating a business case so that you can gain management buy-in to the project. Depending on how sophisticated your organization is around budget and finance, it will determine how complex your business case will need to be. Even if your organization is more informal about spending, you’ll still want to put together a business case so your project does not get put on hold. consider: The Key Components of a Business Case The business case Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

my account center net  months to arrive at my final vendor selection. What struck me was not so much the difference between the actual CRM applications on offer (although some applications definitely stood out as more of a fit for our needs), as much as the un-customer-centric way the majority of them approached the initial sales process. They say that forewarned is forearmed, so what follows is a brief description of what I had to go through in the hope that, if you're a buyer, you might avoid some of the usual grief Read More

Classic Enterprise Resource Planning Solution Shifts Over


About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes the Classic Fourth Shift solution and Fourth Shift Edition for SAP Business One, the result of a joint initiative to integrate Fourth Shift functionality with SAP Business One.

my account center net  with e-business applications—while the My Fourth Shift Workplace takes care of employees, the Customer Center application enables customers or channel partners to browse the user enterprise's on-line catalog, configure products, place orders, view their own specific pricing, check product availability, and access the status of their order(s) by tracking shipping and viewing their account and payment information. The product has also traditionally been very strong in terms of transaction entry and Read More

What’s With Ariba Selling Its Sourcing Services Team to Accenture?


My recent series about the merger of JDA Software and i2 Technologies raised the issue whether any independent software vendor (ISV) can at the same time be a successful professional service provider (even without considering a possible conflict with its service provider partners). Coincidentally or not, in early October Ariba sent a message to the market that its focus

my account center net  line of questions during my private conversations with Ariba’s staff at the time, I could see dismay and surprise in their eyes (and no answer whatsoever), as if I was suggesting something utterly heretical and out of the left field. In many cases, this Ariba team of savvies doesn’t use any technology at all. Thus, Accenture must be flexible and impartial around what technology it offers, and it must work to implement the technology its customers want to use. This  agnostic approach should put Read More

Business Application Research Center


Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars.

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TEC’s New Utilities ERP Evaluation Center: A Preview


The Utilities Industry From TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following service providers: electric power generators, network operators, customer power retailers, natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

my account center net  unified communications,UC,contact center,Ziff Davis,phone system Read More

Data Center Projects: System Planning


System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

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Case Study: NET


Founded in 1983, Network Equipment Technlogies (NET) provides network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed a new enterprise resource planning (ERP) system. Find out how switching to Microsoft Dynamics AX has helped NET save an estimated $1.5 million (USD).

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Classification of Data Center Infrastructure Management (DCIM) Tools


Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification system in place, data center professionals can begin to determine which physical infrastructure management tools they need—and don’t need—to operate their data centers.

my account center net  DCIM, data center, data center infrastructure management, DCIM management, DCIM classification, IT, IT infrastructure, APC by Schneider Electric Read More

How Healthy Is Your Data Center?


IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

my account center net  data center,remote management,remote access,IT Infrastructure,Healthcare IT,CIO,CTO,DCIM Read More

The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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Net Direct


Net Direct Inc. was founded in 1995 to provide open source solutions to small, medium, and large businesses. Net Direct's focus is to help its customers enhance business performance through best-in-class systems, networking, and software technologies. The company is an IBM business partner. Net Direct services cover a range of operating systems, Internet and networking technologies, custom software development, and technology audits. Net Direct is headquartered in Ontario, Canada.

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