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Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

my account cingular  lots of hours there. My business partner and I collaborate on a number of opportunities and projects as we build the business. When he's not on the go for the business, he also operates out of an office in his home, about fifty miles away. In order for us to keep in close contact with customers, prospects, and each other, we both have office numbers, cell phones, multiple corporate e-mail accounts, BlackBerry devices, etc. On top of that, I'm on the board of the Customer Relationship Management Read More...
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Documents related to » my account cingular


Lectra Fashion PLM Becomes the First TEC Certified Solution in PLM for the Fashion Industry
“I can name more fashion PLM solutions than PLM solutions.” This was what I told my colleagues last year when I was working on the creation of a product

my account cingular  was what I told my colleagues last year when I was working on the creation of a product lifecycle management (PLM) evaluation model geared specifically to the fashion industry. Of course, this was intended as a joke—a fashion PLM solution is still a PLM solution! But, here is the first fashion PLM solution to receive TEC certification. In recent years, we’ve seen more and more players rush to the fashion PLM playground. In addition to some traditional PLM vendors now paying significant attention to Read More...
Talking to an Emptoris Exec Post-Empower 2011 (and Pre-IBM 2012)
I recently published a TEC article about my attendance of Emptoris’ Empower 2011 user conference this past fall. What follows now is my deep-dive interview with

my account cingular  a TEC article about my attendance of Emptoris’ Empower 2011 user conference  this past fall. What follows now is my deep-dive interview with Terrence Curley, Senior Vice President (SVP) of Product Strategy and Development at Emptoris, with the idea of developing some of the main messages from the conference. During this past year, with the acquisition of Rivermine , the telecom expense management (TEM) solution provider, and of Xcitec , the supplier lifecycle management (SLM) solution provider, Read More...
From Viruses to Spyware: In the Malware Trenches with Small and Medium-sized Businesses
Malware has become part of the business environment that every organization must account for. Defending against malware attacks is particularly difficult for

my account cingular  Viruses to Spyware: In the Malware Trenches with Small and Medium-sized Businesses Malware has become part of the business environment that every organization must account for. Defending against malware attacks is particularly difficult for small to medium businesses (SMBs), which may have needs as sophisticated as those of large enterprises, but rarely with the same IT resources. For malware defense software, SMBs thus place a premium on ease of integration and management. Read More...
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

my account cingular  In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s correct. Engineering is done more than 90 percent in house. We have set up this model because, Read More...
Legacy ERP Modernization: Prudence is Gold
I am sure that after reading my previous blog post on manufacturing legacy systems many readers saw me as just another soldier of AS/400 system’s army of

my account cingular  sure that after reading my previous blog post on manufacturing legacy systems many readers saw me as just another soldier of AS/400 system’s army of opponents and probably would not expect any future pro-System i/AS/400 publications. This is definitely not the case—I am not a legacy system opponent. The message I’ve been trying to deliver in my blog posts is  that a well-thought out, balanced, and systematically  formed business software portfolio is important even though the platform of the Read More...
CRM for the Finance and Banking Industry - Part 1
How many different systems does a bank employee use when changing a customer’s contact information? The last time I moved and had to change my address, the bank

my account cingular  and had to change my address, the bank employee used two systems, asked three or four of her co-workers for help, and took about 15 minutes to do it because the information from one system did not transfer right away to the other system. It goes without saying that this was not my best experience dealing with banks, but not the worst either. Actually, having implemented business solutions in the past, I find it quite amusing when it happens because it reminds me of the “good old days” when I used to Read More...
They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

my account cingular  has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia & Montenegro) for personal reasons. Those several days spent in my homeland in late October/early November (whereby I missed my beloved Boston Red Sox’ winning the MLB World Series ’07 Championship , darn it!) I at least used this time to also learn about the enterprise applications market in that region, and maybe even in the entire Balkan region. I have never seen any such market report from any Read More...
Excel Users Are “Doomed.” Long Live Excel User Interface
A little while ago, in her post Beware Supply Chain Excel Users—YOU are DOOMED!!!!, my colleague Khudsiya Quadri warned Microsoft Excel users that Excel is not

my account cingular  Users—YOU are DOOMED!!!! , my colleague Khudsiya Quadri warned Microsoft Excel users that Excel is not a good option when enterprise applications are expected to be used. Reading her post and the comments that followed is a good exercise in learning different perspectives from different people. However, in my post, I’ll refrain from agreeing or disagreeing, but rather I’ll open another discussion that is also related to Excel—the user interface (UI). My thoughts pertaining to Excel’s UI is Read More...
JDA FOCUS 2010 Impressions - Part 2
Part 1 of this blog series talked about my attendance of the JDA FOCUS 2010 conference on the heels of the recent merger between JDA Software (NASDAQ: JDAS) and

my account cingular  blog series  talked about my attendance of  the JDA FOCUS 2010 conference  on the  heels of the recent merger between JDA Software  (NASDAQ: JDAS) and i2 Technologies . The article first discussed the different geneses and cultures of the two merging parties. One major outcome of the conference was JDA’s unveiled plan to converge most of its existing and acquired product sets. To that end, JDA pledged several key commitments to its customers, starting with that the company would continue to Read More...
A Modern Tale of Long (Supply Chain) Tails -- Part I
As a little kid growing up in former (and erstwhile happy) Yugoslavia and watching my elders, day in, day out, downing dozens of strong Turkish coffees with

my account cingular  happy) Yugoslavia and watching my elders, day in, day out, downing dozens of strong Turkish coffees with their neighbors and relatives (while discussing sports, weather, world politics, and the neighborhood gossip) I would sometimes naively ask for a sip of coffee. The deterring line (a bogey-man tale) from my folks would be that “kids that drink coffee end up with a tail on their rear side.” A few decades later (being currently admittedly addicted to Starbucks triple-shot espresso drinks), it Read More...
PLM Road Map 2009: What to Expect?
I went through the agenda of the PLM Road Map 2009 (September 22 and 23, in Detroit, Michigan [US]) when I submitted my attendance preferences to conference

my account cingular  Michigan [US]) when I submitted my attendance preferences to conference organizer Collaborative Product Development Associates (CPDA). Looking at the agenda, I’m convinced that the two-day event is well structured to cover critical issues in the product lifecycle management (PLM) field and to apprehend the future of PLM. Below are what look to me like the conference highlights: The Future of the North American Automotive Industry There’s no other place better than Detroit for this topic. I can Read More...
I Want My Private Cloud
Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on

my account cingular  Want My Private Cloud Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on a public cloud platform. An alternate option is available, and it means having our own private cloud.   Introduction A few months ago, I had the opportunity to write an article on cloud computing titled A Tour of the Clouds , where I provided general descriptions of the basic concepts in this area. Since its publication, Read More...
What Is Sustainable Innovation?
A recent press release from Dassault Systèmes about its newly signed strategic relationship with BMW in the area of sustainable innovation caught my attention

my account cingular  of sustainable innovation caught my attention and made me think of its meaning. As usual, I went to Wikipedia but found that this term didn’t exist. The closest term I could find was eco-innovation , which is related to sustainable innovation but not the same in my opinion. So here’s my own definition: sustainable innovation refers to the methodology and practices that lead to the increased capacity to endure within the environmental, societal, and economic surroundings that an organization operates Read More...
The 5 Biggest Challenges When Implementing ERP for the First Time
Enterprise resource planning (ERP) systems or similar IT packages have become widely used in businesses of all sizes and types. From my understanding, small and

my account cingular  sizes and types. From my understanding, small and family businesses or companies are the only ones yet to join the mainstream trend of implementing ERP software, although the vast majority of medium and lower-medium-sized companies have already performed an implementation at least once (some of them twice or even more often). But I thought it might be interesting anyway to see how my personal experience and the conclusions I have drawn for myself correlate to implementation issues and business practices Read More...
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