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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 my account cingular


Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

my account cingular  lots of hours there. My business partner and I collaborate on a number of opportunities and projects as we build the business. When he's not on the go for the business, he also operates out of an office in his home, about fifty miles away. In order for us to keep in close contact with customers, prospects, and each other, we both have office numbers, cell phones, multiple corporate e-mail accounts, BlackBerry devices, etc. On top of that, I'm on the board of the Customer Relationship Management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Sales Performance Management: Maximize Profits with Comprehensive Sales Processes


In a productive sales force, salespeople concentrate on acquiring, growing, and retaining profitable relationships within their account bases. To achieve this level of sales efficiency, you need a sales force automation (SFA) system that manages pipeline performance and territory alignment, and analyzes customer relationship management (CRM) data. Learn how a SFA solution can help you sales force excel.

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Document Imaging: Where to Begin


Perhaps the most-asked question when considering document management solutions is “How do I scan my paper documents quickly and efficiently?” Companies contemplating document management or electronic archiving of paper-based information must learn the options and find out what works best for them. Read these guidelines for getting started with the scanning process, often referred to as document capture or simply capture.

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VAI Explains Its (Quiet) Success in a Hotly Contested ERP Market -- Part 1


Despite my nearly two decades of covering the enterprise resource planning (ERP) market, every now and then I am still surprised to come across a lesser known and yet well run ERP software player. One such vendor is VAI (Vormittag Associates Inc.)--an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered on Long Island, New York, with US branch

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Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2


This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in Boston. UNIT4 Representing UNIT4 at the event were two top managers: regular attendee Ton Dobbe, the company’s vice president of product marketing, and Anwen Robinson, managing director in UK and Ireland, who was invited to share

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Talking to an Emptoris Exec Post-Empower 2011 (and Pre-IBM 2012)


I recently published a TEC article about my attendance of Emptoris’ Empower 2011 user conference this past fall. What follows now is my deep-dive interview with Terrence Curley, Senior Vice President (SVP) of Product Strategy and Development at Emptoris, with the idea of developing some of the main messages from the conference. During this past year, with the acquisition of Rivermine

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Food and Drug Safety: Prevention Better Than Cure (For Sure) - Part 1


Food production and distribution is a serious and strategic business, and I am not aware of anyone in my surroundings that takes it lightly; food can not only delight us, but can also make us quite sick and indisposed. While my inner circles (pets included) have luckily not been casualties of recent salmonella, E.coli, and whatnot outbreaks from tainted chilly peppers, tomatoes, spinach, pet food,

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Bad Customer Support Is Not a Software Problem


A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I

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My System Is Trying to Communicate With Me! What Do I Do?


What you should not do is ignore whatever you see on the screen. If you don’t trust computers, remember that they were created and programmed by humans like you. And if something pops up while you’re working, it’s either because you are about to do something important that needs validation, or because the system encountered an error. There are two major types of messages that you can get

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Excel Users Are “Doomed.” Long Live Excel User Interface


A little while ago, in her post Beware Supply Chain Excel Users—YOU are DOOMED!!!!, my colleague Khudsiya Quadri warned Microsoft Excel users that Excel is not a good option when enterprise applications are expected to be used. Reading her post and the comments that followed is a good exercise in learning different perspectives from different people. However, in my post, I’ll refrain from agreeing

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How Do I Find the Right CRM for My Business?


Most small businesses uses email and Excel to track customers, and it's easy to see why, as the cost is low and most employees are familiar with email and spreadsheet functionality. But, the problem comes when you need to scale up your system, or want to do more with your data.

If you have a goal beyond just maintaining the status quo, and want to support growth and keep your customers happy, a CRM application may be what you need. A CRM application can improve collaboration, productivity, and efficiency so that you can effectively maximize revenue and provide the best possible experience to your customers.

Read this white paper to learn some warning signs that it's time to move up to a customer relationship management (CRM) solution, including missed sales, missed deadlines, and tasks and responsibilities falling through the cracks.

It also includes questions to ask yourself before choosing a CRM solution, including getting clear about your goals and objectives of a CRM application and determining what processes need to be implemented and fixed, as well as looking into the basics, such as who will use the CRM system, and what other technologies the CRM system needs to work with.

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