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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

n part 10  (VoIP), and live chat. N   Natural Language Search - This is a type of search against a knowledgebase or database that allows the user to ask questions in a natural way; i.e., as if they were asking a real-live person the question, as opposed to restricting their input to some less intuitive method such as keyword searches with Boolean (and/or) options. An example of a natural language question might be: Why is it that when I am using my computer, at various times the keyboard input freezes, and I am Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

n part 10  renowned hosting providers. I n mid-2008 BigMachines also passed a rigorous audit for the SAS 70 Type II certification , which is generally a very big concern for global enterprises. While some competitors with much more longevity in the market, such as  Cincom Systems’ Acquire ,  Selectica Configuration Platform ,  Versata SalesBuilder (and Trilogy ) , or  FPX’s Firepond CPQ  might claim support for multiple currencies and more languages (all done in one step and with no separate local price Read More...
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

n part 10  Security Part 2: Measuring the Cost Introduction For organizations of all sizes, outsourcing security is becoming an increasingly attractive method for maintaining a strong security posture. In fact, outsourced security is the fastest growing segment of the information security services market, according to a recent Gartner Dataquest study. Often, the decision to outsource security is based on cost: Can the company effectively outsource or co-source security management functions while still Read More...
Sage Analyst Day 2011: Not your Older Brother’s Sage - Part 3
Part 1 of this series analyzed the transformative events during the last few years at Sage Group, Plc (LSE: SGE) and its Sage North America subsidiary. These

n part 10  Dennis Howlett . I n his blog post, Denis Pombriant believes that a further advantage of this tool for Sage is that it opens up a line of communication between the vendor and the end customer that is not filtered through the partner . While this can be a delicate matter (of circumventing the partner), as long as the services provided are not competitive, there should be no objection by either party (customer and/or partner). Moreover, the direct line of communication provides Sage with the ability to Read More...
Mega-Vendors Warming Up to the Cloud - Part 4
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and cloud computing adoption. The post ended with

n part 10  going from 1 to N on-demand customers (tenants). Information security and compliance : ensuring that data and applications are accessed only by those who need to know. UI flexibility : being able to easily use the UI technologies that meet the needs of the customer. Personalization : ensuring that the application looks exactly as the tenant and end-user want. Integration : the ability to easily integrate with any other application by supporting all relevant standards Operational excellence : being Read More...
IFS Bucking the Trends - Part 2
Part 1 of this blog series analyzed the current upbeat state of affairs of IFS, a public business software company (listed on the Stockholm Stock Exchange

n part 10  Bucking the Trends - Part 2 Part 1 of this blog series analyzed the current upbeat state of affairs of IFS , a public business software company (listed on the  Stockholm Stock Exchange ) founded in 1983 with its headquarters in Linkoping, Sweden. The company develops, supplies, and implements IFS Applications™ , an integrated and component-based extended  enterprise resource planning (ERP)  suite built on  service oriented architecture (SOA)  technology [ evaluate this product ]. The article Read More...
10 Strategies for Choosing a Mid-Market ERP Solution
Find out in 10 strategies for choosing a mid-market ERP solution.

n part 10  Strategies for Choosing a Mid-Market ERP Solution Are you a midsized company looking for an enterprise resource planning (ERP) solution? Now''s a great time to buy. Not only are the traditional mid-market ERP vendors hungry for your business, but so are the big players. Top-tier ERP vendors like SAP, Oracle, and Microsoft are chasing midsized buyers like never before. And everyone''s willing to compete to make you their customer. So how do you make the most of this information? Find out in 10 Strategies Read More...
Mega-vendors Warming Up to the Cloud - Part 2
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and cloud computing adoption. The article ended

n part 10  vendors Warming Up to the Cloud - Part 2 Part 1 of this blog series  depicted the three evolutionary phases (or waves) of  software as a service (SaaS) and cloud computing  adoption. The article ended with some glimpses into the future and likely implications for SaaS users. Part 2 explores the apparent opportunities and accompanying challenges (and inevitable soul-searching exercises) that SaaS aspirants face in their endeavors. Some concrete examples of vendors and their new strategies and Read More...
10 Questions to Ask Before You Buy ERP
Find out in the white paper 10 strategies for choosing the right ERP solution. here you''ll learn how to take advantage of the fierce competition for the

n part 10  Questions to Ask Before You Buy ERP If you''re a midsized company looking for an ERP solution, you''re in a great position: today everyone''s chasing your business.. It''s not just the traditional midmarket ERP vendors who are anxious to cut a deal with you: so are the top-tier vendors who have moved down-market—the big guys like Oracle, Microsoft, and SAP. So how do you best capitalize on the fact that dozens of vendors from two different tiers are hot to sell you their ERP software? Find out in the Read More...
10 Things a Performance Management System Can Do for You
Wondering why performance management matters? Discover the 10 vital capabilities an organization can only achieve with a best-of-breed employeeperformance

n part 10  Things a Performance Management System Can Do for You Wondering why performance management matters? Discover the 10 vital capabilities an organization can only achieve with a best-of-breed employee performance management (EPM) system. Read More...
10 Steps to Purchasing a Web Conferencing Solution
To help you out, here''s a handy white paper called 10 steps to purchasing a web conferencing solution.

n part 10  Steps to Purchasing a Web Conferencing Solution So you''re interested in purchasing a Web conferencing solution. Good idea. Web conferencing can reduce your travel costs, and enable your organization to work more flexibly , efficiently , and productively . But before you choose the right one, it''s best to have a clear idea of your company''s needs. To help you out, here''s a handy white paper called 10 Steps to Purchasing a Web Conferencing Solution . It will help you through the process of determining Read More...
ERP Buyer''s Guide: 10 Tough Questions to Ask
10 questions to ask before you buy ERP lays out the most important questions to ask when researching ERP vendors and their products.

n part 10  Buyer''s Guide: 10 Tough Questions to Ask If you''re looking for an ERP solution, it''s a jungle out there . As you know, there''s no shortage of vendors out there clamoring for your business, and trying to dazzle you with slick product demos. The best thing you can do is be prepared : know what you need—and know how to cut through the vendor hype. And here''s a white paper to help you. 10 Questions to Ask Before You Buy ERP lays out the most important questions to ask when researching ERP vendors and their Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

n part 10  for differentiation) As a noted in part 1, most IT selection tools on the web contain only features and functions criteria. For many complex decisions, this can be inadequate. After selecting the PDA KB, you will be placed in a window entitled Summary . There are four sections to this window. On the left side is the decision hierarchy - in fact the value tree of criteria. The top three criteria are Features , PDA Configuration , and Other Product and Manufacturing Considerations , and these Read More...

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