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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

n part 7  (VoIP), and live chat. N   Natural Language Search - This is a type of search against a knowledgebase or database that allows the user to ask questions in a natural way; i.e., as if they were asking a real-live person the question, as opposed to restricting their input to some less intuitive method such as keyword searches with Boolean (and/or) options. An example of a natural language question might be: Why is it that when I am using my computer, at various times the keyboard input freezes, and I am Read More...
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Is SSA GT Betting Infini(um)tely On Acquisitions? Part Three: Complementary Products
At a first glance, one can even notice that the complementary nature of some SSA GT products and Infinium products may indeed provide a ‘kick for a buck

n part 7  SSA GT Betting Infini(um)tely On Acquisitions? Part Three: Complementary Products Complementary Products On October 28, SSA Global Technologies, Inc. ( SSA GT ), www.ssagt.com , a worldwide enterprise solutions and services provider, announced it has entered into an agreement to acquire 100% of the common stock of Infinium Software (NASDAQ: INFM), www.infinium.com , another like provider, although mainly within different industry segments. In the agreement, each outstanding share of common stock will be Read More...
Optiant Going to a (Much) Better Place: Logility - Part 3
Part 1 of this series analyzed the late-March acquisition of long-struggling inventory optimization (IO) provider Optiant by long well-performing supply chain

n part 7  Going to a (Much) Better Place: Logility - Part 3 Part 1 of this series  analyzed the late-March acquisition of long-struggling  inventory  optimization (IO) provider Optiant by long well-performing  supply chain management (SCM)  provider Logility . I then discussed Logility’s acquisition history to set the stage for the current offerings that Optiant will join.The 2004 acquisition of Demand Management, Inc. (DMI) and its Demand Solutions brand was especially valuable as it provided more th Read More...
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

n part 7  Security Part 2: Measuring the Cost Introduction For organizations of all sizes, outsourcing security is becoming an increasingly attractive method for maintaining a strong security posture. In fact, outsourced security is the fastest growing segment of the information security services market, according to a recent Gartner Dataquest study. Often, the decision to outsource security is based on cost: Can the company effectively outsource or co-source security management functions while still Read More...
SAP Bolsters NetWeaver's MDM Capabilities Part Two: xCat and SAP MDM
SAP purports that SAP MDM also lays the foundation for efficient and accurate exchange of cross-business information. Consumer products companies, for instance,

n part 7  Two of a five-part note. Part One began the event summary. Part Three will cover the market impact. Part Four will look at SAP and A2i. Part Five will discuss challenges and make user recommendations. SAP MDM The A2i acquisition follows the late 2003 announcement of the release of SAP Master Data Management ( SAP MDM ), which, as mentioned previously, is an evolutionary new offering aimed at enabling companies to harmonize data across diverse applications and IT landscapes, solving the common problems Read More...
Mega-vendors Warming Up to the Cloud - Part 2
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and cloud computing adoption. The article ended

n part 7  vendors Warming Up to the Cloud - Part 2 Part 1 of this blog series  depicted the three evolutionary phases (or waves) of  software as a service (SaaS) and cloud computing  adoption. The article ended with some glimpses into the future and likely implications for SaaS users. Part 2 explores the apparent opportunities and accompanying challenges (and inevitable soul-searching exercises) that SaaS aspirants face in their endeavors. Some concrete examples of vendors and their new strategies and Read More...
Nothing Succeeds Like Success(Factors) - Part 3
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. The article first analyzed the

n part 7  Succeeds Like Success(Factors) - Part 3 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. The article first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then the article talked about SuccessFactors’ diverse product editions (tailored to satisfy companies of all sizes) and detailed the two core modules of the Read More...
Epicor Claims The Forefront Of CRM.NET-ification Part 1
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions

n part 7  a two-part analysis of news from Epicor. Part Two continues to examine the Market Impact and makes User Recommendations. Market Impact Unfazed by its partner-competitor Microsoft's blatant intrusion into the enterprise applications space (see Microsoft Throws .NET At SMEs, With CRM As Bait and Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again ), Epicor has accepted the challenge of co-opetition and has decided to bet on its strong CRM heritage and identity, which has possibly been Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 3
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global

n part 7  Stock of TAKE Supply Chain Solutions - Part 3 Part 1 of this blog series introduced TAKE Supply Chain , a  supply chain management (SCM)  division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global technology solutions and service provider, which focuses on two principal business areas – life sciences and SCM ( the company is listed on the Indian Stock Exchange ) . My first post described TAKE Supply Chain’s genesis since its inception in 1994 as BPA Solutions , through its Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

n part 7  (Vendors) and Lean Product Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 2
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a

n part 7  ’s Resonanc e ( now OneSCM, see Part 1 ) and ClearOrbit’s X.PC products had separate SRM capabilities with some common features. OneSCM is a multi-tenant SaaS solution with a strong messaging layer, whereas X.PC provided depth in collaborative demand planning, quality assurance (QA), supplier diversity, and control over shipment execution. OneSCM has added the ability to address the growing preference for affordable 'pay-as-you-go' solutions. In the long term, the two SRM product sets are being Read More...
Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

n part 7  Management in a Down Economy -- Part 2 Part 1 of this blog series expanded on some of TEC 's earlier articles about companies' need for better pricing management and optimization practices. It also introduced the FUD (fear, uncertainty & doubt) notion about how appropriate these solutions might be in a down market. It appeared that at least the service sector (including spare parts pricing) remains largely impervious to the economic climate (if not even bolstered by a downturn). So, What's in Store Read More...
7 Mistakes You Can Avoid With E-mail Harassment Cases
In a landmark 7-2 decision, the US Supreme Court ruled that employers are responsible for harassment—even if they are not aware that it is going on. This

n part 7  Mistakes You Can Avoid With E-mail Harassment Cases In a landmark 7-2 decision, the US Supreme Court ruled that employers are responsible for harassment—even if they are not aware that it is going on. This “should have known” standard is particularly troublesome when harassment involves e-mail. How can you possibly know about every e-mail message from your employees, when thousands are sent every day? Read More...
A Modern Tale of Long (Supply Chain) Tails -- Part III
Part II of this blog series explained ToolsGroup’s value proposition for achieving service level excellence in distribution environments. The point of the

n part 7  Modern Tale of Long (Supply Chain) Tails -- Part III Part II of this blog series explained ToolsGroup ’s value proposition for achieving service level excellence in distribution environments. The point of the Service Optimizer 99+ (SO99+)  suite's name is that a 99+ percentage represents the gold standard in customer service levels, and it takes a product purposely built to achieve service level excellence and to support such a high standard. ToolsGroup’s latest version of software continues to Read More...
Dreamforce 2010: Of Cloud Proliferation - Part 2
Part 1 of this blog series talked about my attendance of Dreamforce 2010, salesforce.com’s annual user conference, which has over the past several years become

n part 7  2010: Of Cloud Proliferation - Part 2 Part 1 of this blog series  talked about my attendance of Dreamforce 2010 , salesforce.com ’s annual user conference, which has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. My post concluded that while Dreamforce 2009 was mostly about continued growth of the  cloud computing  trailblazer and unveiling of Salesforce Chatter , the company’s nascent social pl Read More...

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