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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

n part 8  (VoIP), and live chat. N   Natural Language Search - This is a type of search against a knowledgebase or database that allows the user to ask questions in a natural way; i.e., as if they were asking a real-live person the question, as opposed to restricting their input to some less intuitive method such as keyword searches with Boolean (and/or) options. An example of a natural language question might be: Why is it that when I am using my computer, at various times the keyboard input freezes, and I am Read More
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Documents related to » n part 8


Sage Analyst Day 2011: Not your Older Brother’s Sage - Part 3
Part 1 of this series analyzed the transformative events during the last few years at Sage Group, Plc (LSE: SGE) and its Sage North America subsidiary. These

n part 8  Dennis Howlett . I n his blog post, Denis Pombriant believes that a further advantage of this tool for Sage is that it opens up a line of communication between the vendor and the end customer that is not filtered through the partner . While this can be a delicate matter (of circumventing the partner), as long as the services provided are not competitive, there should be no objection by either party (customer and/or partner). Moreover, the direct line of communication provides Sage with the ability to Read More
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

n part 8  renowned hosting providers. I n mid-2008 BigMachines also passed a rigorous audit for the SAS 70 Type II certification , which is generally a very big concern for global enterprises. While some competitors with much more longevity in the market, such as  Cincom Systems’ Acquire ,  Selectica Configuration Platform ,  Versata SalesBuilder (and Trilogy ) , or  FPX’s Firepond CPQ  might claim support for multiple currencies and more languages (all done in one step and with no separate local price Read More
Optiant Going to a (Much) Better Place: Logility - Part 3
Part 1 of this series analyzed the late-March acquisition of long-struggling inventory optimization (IO) provider Optiant by long well-performing supply chain

n part 8  Going to a (Much) Better Place: Logility - Part 3 Part 1 of this series  analyzed the late-March acquisition of long-struggling  inventory  optimization (IO) provider Optiant by long well-performing  supply chain management (SCM)  provider Logility . I then discussed Logility’s acquisition history to set the stage for the current offerings that Optiant will join.The 2004 acquisition of Demand Management, Inc. (DMI) and its Demand Solutions brand was especially valuable as it provided more Read More
Syspro Hatches 'Encore' IMPACT On SME Manufacturers. Part 2: Market Impact
While Syspro’s recent product release does not necessarily represent a major ground breaking, its broad and well-attuned offering for small enterprises should

n part 8  Two of a two-part note on Syspro. Part One detailed recent developments. This part discusses the Market Impact and makes User Recommendations. Market Impact  Although it has been present in the market since 1978, Syspro has not been a very vocal vendor, however the latest blitz may prove that the company is changing its marketing approach. Syspro has recorded significant growth in its client base since 1997, which has led to the IMPACT product becoming one of the most widely used ERP solution in the Read More
Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

n part 8  Does ERP, Part 1 [Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request. This interactive series, created and published with his permission, is an exercise in what-if analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a Read More
SAP Keeps Traction On Some Tires Of Its Omni-Wheel-Drive Part 1
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges moving forward, particularly

n part 8  two-part analysis of recent news from SAP. Part Two will continue to discuss the Market Impact and make User Recommendations. Read More
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

n part 8  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More
Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

n part 8  Management in a Down Economy -- Part 2 Part 1 of this blog series expanded on some of TEC 's earlier articles about companies' need for better pricing management and optimization practices. It also introduced the FUD (fear, uncertainty & doubt) notion about how appropriate these solutions might be in a down market. It appeared that at least the service sector (including spare parts pricing) remains largely impervious to the economic climate (if not even bolstered by a downturn). So, What's in Store Read More
Lean Manufacturing: Part Two
Part One of the

n part 8  Manufacturing: Part Two Part One of the Lean Manufacturing series looked at manufacturing wastes, lean principles, and the benefits of lean manufacturing. Here, in Part Two, you'll be taken through the action stage of lean practices: implementing lean. Understand the 5S program toward implementing lean and begin laying the foundation of a discipline that is necessary for effective implementation of more complicated lean tools such as kanban. Read More
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

n part 8  Part 2: Interview with Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market Read More
Taming the SOA Beast - Part 2
Part 1 of this blog topic introduced the notion of how complex and tricky it can be to manage and govern enterprise applications' service oriented architecture

n part 8  the SOA Beast - Part 2 Part 1 of this blog topic introduced the notion of how complex and tricky it can be to manage and govern enterprise applications' service oriented architecture (SOA). That blog post also tackled Progress Software ’s recent acquisition of Mindreef in order to round out its SOA governance solution for distributed information technology (IT) environments. Mindreef joined the Progress Actional SOA Management product family that provides policy-based visibility, security, and co Read More
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

n part 8  (Vendors) and Lean Product Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The Read More
TradeStone Software STARS 2013: Retail Rocks! Part 2
Part 1 recapped TradeStone Software's user conference, STARS 2013. TradeStone’s Core CapabilitiesTradeStone Software’s bread-and-butter capabilities

n part 8  , Logica (in France, now part of CGI ), and Tradestream (South Africa) are other established relationships Given that everyone is abuzz with omnichannel marketing but hardly anyone is an expert in omnichannel supply chain, TradeStone Software is forming customer advisory boards to work together with customers on platform, analytics, omnichannel supply chains, brand building, and other topics. Speed to market is the goal here. See also TradeStone Software Presents Bamboo Rose NRF 2013 Highlights: Read More

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