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Taking Measures for True Success: How to Choose Software That Meets Your Needs
A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.

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ERP Software Comparison Report


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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » nasscom s list of top it software service exporters from india 2007


Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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Epicor Software: Uniq PLC
When food manufacturer Unigate (now Uniq plc) embarked on a multi-million–pound plan to update the manufacturing and financial systems at its factories in the United Kingdom, it needed a system that would provide flexibility in production without loss of efficiency. The company chose Solarsoft’s Tropos ERP, which was particularly strong on recipe management—the core of Uniq’s business. Read about Uniq’s benefits with Tropos.

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Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

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Epicor Software: Morrison Bowmore
When whisky distiller Morrison Bowmore saw that its old information technology (IT) system could no longer cope with its rapidly expanding business, it knew it had to future-proof its business and replace the system with a mix of packaged and bespoke software. See how Tropos ERP, Tropos Whisky Workbench, and Tropos Active helped the company improve the management of its blending and bottling processes, among other benefits.

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Epicor Software: Fox s Confectionery
When Fox’s Confectionery was bought out from Northern Foods, it needed to rescale its information technology (IT) system. It selected Solarsoft to provide equivalent functionality, but without massive support infrastructure. See how Solarsoft’s Tropos ERP solution helped the company to rationalize its business processes, improve information access, reduce cost of ownership, and support an independent growing business.

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Viewpoint Construction Software
Learn how Viewpoint Construction Software used Clientele to combine its different databases into one common customer database that is customized to fit the unique needs of the company.

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Hosted Hosting: Should Service Providers Go Hosted?
Hosted services can offer a sound solution for small and medium businesses requiring safe and reasonably priced platforms. Applying the same concept at a higher level could result in hosting and services providers leasing or renting virtual real estate for the services they provide in order to lower their initial investments or subsequent upgrade costs. Learn more about “hosted hosting,” the new breed of hosting services.

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Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

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Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

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