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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navision automotive customers


SYSPRO - Awaiting Positive IMPACT From Its Brand Unification Part Three: Challenges and User Recommendations
SYSPRO remains a stalwart vendor within the mid-market accounting, manufacturing, and distribution software markets. The current market trend is towards vendors

navision automotive customers  (e.g. Great Plains , Navision , or Solomon ) and or Best Software 's (e.g., MAS 90 or SalesLogix ) resellers often generate more than $10 million in annual revenues. However, SYSPRO's VAR channel is extremely focused on manufacturing and distribution, which provides a very strong capability in its field. In addition to noting how painstaking a process it has been to build the strong channel (i.e., almost two decades for Sage's 19,000 or MBS' 4,500 resellers), one is to see how the likes of SYSPRO will

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » navision automotive customers

MAPICS Moving On Pragmatically Part 4: Competition and User Recommendations


Production management remains MAPICS’ strongest spot, and, therefore, it has often been implemented only in manufacturing divisions of large global organizations that use a Tier 1 ERP product for corporate financials and/or HR applications. Therefore, executing the ambitious initiatives with its modest albeit solid resources compared to the above competitors will be a notable challenge.

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Stalled Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact


Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development tools, which ranks it as an enterprise infrastructure provider, together with SAP, IBM at a higher and, and Microsoft at the lower end of the market. However, Oracle may be getting very uncomfortable with how its protracted disappointing revenue results (possible the worst in a decade) jeopardizes its No. 2 position in the applications market. It seemed all but inconceivable over a year ago that PeopleSoft could be so close to snatching the No. 2 position from Oracle.

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The First Step in mySAP.com


Application Hosting with mySAP.com was introduced in January of 1999. Recently, SAP announced over 5,000 users in North America have embraced the initiative.

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Fourth Shift's evolution Within SoftBrands' DemandStream Part 2: Challenges and User Recommendations


In addition to putting the problems of blending two former independent organizations together behind, the company is still entangled in figuring out how best to bring different technologies and industrial experiences to bear. Further, the new company is left with multiple products whose brand recognition is quite low given recent re-branding effort that may be even more impeded by SoftBrands/Fourth Shift/evolution brand confusion (not to mention the plethora of hospitality products).

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Concur's Customers Can Network Now


Following the path of other E-procurement vendors, Concur announced a purchasing network for large companies. At the same time, Concur announced that its entire suite of products, including access to its purchasing network, will be available to small and mid-sized companies as an outsourced, Web-based product.

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Manufacturers Win Customers with Improved Configurability


In the executive guide to configurability strategy, learn how the two phases of a successful configurability strategy can dramatically improve your...

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Living And Thriving With Channel Master Customers


Channel master business is good. Everyone likes increased volume. But the impact of this business can be bad for the bottom line. How can manufacturers meet the demands of the channel master and preserve their business?

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ROI Systems Defies The Odds Through Delighted Customers


ROI Systems' strategy in terms of enhancing its product only in tune with ensuring its customers' delight has apparently been paying off in terms of staffing and resellers expansion and company growth. This should come as welcome news these days when even much bigger competitors that have traditionally touted more sizzling products, more widespread geographic coverage and/or a sharper vertical focus are posting dismal results and hardly any new accounts.

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Xactly Surpasses 500 Customers


This past Halloween was by no means scary for Xactly Corporation, a cloud sales compensation and sales performance management (SPM) provider.  In fact, the day ended up being quite a treat—not only did the company close out an exceptionally strong quarter on October 31, 2012, but it also signed its 500th customer. There has been a simultaneous surge of activity at the high end with

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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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