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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navision crm relationship management definition


Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2: Market Impact
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D

navision crm relationship management definition  , Fourth Shift , Navision , ROI Systems , and Lilly Software, to name some. Frontstep more than Syspro, likely owing to its larger size and publicly-traded visibility, has earned a reputation for being innovative in all of ERP, e-collaboration, and supply chain terms going back to its much-publicized 'customer-centric' nature of its product lines. Key Frontstep's functionality is aimed at synchronizing customer orders with inventory and capacity, with an overall visibility throughout supply networks.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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