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Software Functionality Revealed in Detail
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 navision crm versus sap crm


Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel

navision crm versus sap crm  Plains, Solomon, Axapta, and Navision product lines. Thus, while MBS gets distracted by its efforts to provide a clear and concise product roadmap for partners and prospects, as to neutralize significant overlaps in the applications and a hefty cost to maintain and enhance the products, other vendors will have been using that time to perfect their functional differentiations. Many competitors have already come up with their products' Outlook integration (which is currently Microsoft CRM's strong selling

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » navision crm versus sap crm

Microsoft Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations


While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the Microsoft Business Network (MBN) as a relatively simple and inexpensive way to support those customers' demands, MBN is only a small part of the trading relationship equation.

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Soft Economy Dents SAP’s Armored Shield As Well


Since the license revenue plunge in the US, a likely cascading economic slowdown worldwide, and SAP’s high stakes in struggling Commerce One happened much before the fatal September 11, one is only to wonder why SAP’s management woke up to reality and revised its projections so belatedly.

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The Market Impact of Two Powerhouses


This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium enterprise (SME) market segment. One is Microsoft Business Solutions (MBS), the other is UK-based the Sage Group.

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Global versus Local Channel Approach, Who Will Win?


There is a clear distinction between the market dynamics within the respective MBS and Sage/Best channels.

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

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SAP Means Business with SMEs, This Time for Real


TEC's P.J. Jakovljevic talks about SAP SME news and developments from the global SAP SME Summit in his latest vendor note, including the SAP SME ERP portfolio, SAP Business ByDesign, SAP Business One, SAP Business All-in-One on HANA, and more.

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

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SAP PLM


SAP PLM integrates all participants in the development process: designers, suppliers, manufacturers, and customers. SAP's product attempts to keep engineering from being a linear value chain, but rather a three-dimensional, collaborative community focused on a common goal. SAP PLM provides a solution for companies that require proactive quality management to improve equipment and plant performance. SAP PLM is delivered through mySAP Enterprise Portal, which is a role-based portal solution. The solution provides Web-based access to internal and external content, applications, and services. SAP PLM integrates with mySAP Supply Chain Management, mySAP Customer Relationship Management, mySAP Supplier Relationship Management, mySAP Exchanges, and SAP's enterprise resource planning (ERP) offerings.  

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Agiline CRM


Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information.  

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Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

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