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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navision documentation crm


NavisionDamgaard Reverts To Navision, But In Name Only
Recent product releases and a profitable quarterly report from Navision, a recently merger-formed and rebranded Danish provider of enterprise business solutions

navision documentation crm  Summary On June 19, Navision Canada, a subsidiary of Navision (CSE: NAVI), a Danish provider of enterprise business solutions for mid-sized companies, announced the planned release of multi-language versions 2.60 for Navision Manufacturing , Navision Financials and Navision Advanced Distribution . Navision 2.60 includes both English and Canadian French language versions, allowing users to conduct business in the language of their choice. Users can switch languages on-the-fly, providing greater

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » navision documentation crm

Where Is ERP Headed (Or Better, Where Should It Be Headed)? Part 3: E-Business and Mid-Market Shakeout


This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets. It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to plant level for more efficient two-way interaction and support. It also discusses how consolidation, mergers and acquisitions among ERP vendors is expected to intensify.

navision documentation crm  and the merger of Navision Software and Damgaard , is very likely. We also expect companies with related software products to move into the ERP space through acquisition like Invensys , Plc ., a UK plant automation manufacturer with its acquisition of Marcam Solutions and Baan, as well as Microsoft 's very recent acquisition of Great Plains . Intensified M&A activity also stems from the fact that while the concept of best-of-breed will not go away, users will increasingly look for one strategic vendor to Read More

Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Four: Market Impact Continued


Sage Group's decision to finally group its plethora of enterprise-level applications in North America under the Best Software brand in 2002 emanated from the company's ability to deliver highly integrated components, and to weave a unified story around this concoction of products, many of them with best-of-breed traits.

navision documentation crm  proprietary 4GL programming language; Navision strong analytical features using Sum Indexed Flow Technology (SIFT) ; and the proprietary MorphX graphical development suite for Axapta). Best Software further even publishes database schemas and provides complete documentation and source code to third-party software developers/Independent Software Vendors (ISVs). In February 2002, Best Software also added process manufacturing to its offerings with the acquisition of BatchMasterPFW , a solution for the Read More

ACCPAC -- Being Much More Than Meets The Eye Part Three: Market Impact


ACCPAC has lately been making big strides to extend its reach and turn into a full-fledged comprehensive e-business software provider for small and medium enterprises (SMEs). ACCPAC is likely the only vendor amongst its peers that is an ASP as well. Additionally, ACCPAC applications are geared for growth.

navision documentation crm  Solomon , Axapta and Navision product lines. While these vendors could produce a spin that separate products in separate countries is a necessity to provide a best-of-breed localized approach, still, it might be perceived as a lame excuse for the result of a market share increase opportunity buying binge. ACCPAC, on the other hand, has developed its Advantage Series from the ground up as an international product. To that end, a company in the UK can for instance have a subsidiary in the US, South Africa Read More

Exact Software--Working Diligently Towards the "One Exact" Synergy Part Six: Challenges and User Recommendations


The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises (SME) with a justifiable return on investment (ROI), and Exact seems to have a fair shot at making a mark.

navision documentation crm  industry (for example MBS Navision , Syspro , and Epicor ). The company should, therefore, try to interest its resellers in industry specialization and provision of vertical extensions or should internally vertically incline its product offering and develop industry templates, wizards, and implementation methodologies to further decrease the time and expense of implementation projects. Moreover, outside work-in-progress (WIP) management, data collection, and labor performance shop-floor capability, Read More

Top CRM for Financial Services


To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

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CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

navision documentation crm   Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

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The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

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Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution


Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution.

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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

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