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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 navision financials support center baltimore


Baltimore Technologies Doubles Revenues, Offers World-Class PKI Hosting
Baltimore Technologies expects to report a sound quarter and does not expect to be plagued by the same erroneous projections that instigated two class-action

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » navision financials support center baltimore

Turn Your Call Center into a Strategic Asset


Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

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Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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The Modern Virtualized Data Center


Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive evolutionary step in the data center, driving consolidation of resources to maximize power saving and to simplify management and maintenance. Learn more about the benefits of virtualization, and the issues you need to consider when planning a consolidation project.

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10 Errors to Avoid When Commissioning a Data Center


Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.

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Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

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SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
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Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

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UNIT4 Financials


UNIT4 Financials (formerly UNIT4 Coda Financials) is an award-winning suite of financial management and accounting software designed to integrate with industry- and company-specific applications. UNIT4 Financials provides real-time financial visibility and control across people, processes, and systems. By acting as the financial information backbone for companies with fast-changing and mixed application environments, it offers a "no compromise" approach to financial modeling, process controls, and application choice.

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Data Center Projects: Advantages of Using a Reference Design


It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and shorten the planning and implementation process and reduce downtime risks once up and running. In this paper reference designs are defined and their benefits are explained.

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Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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