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Documents related to » navision palm contact


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

NAVISION PALM CONTACT:
8/15/2006 8:59:00 PM

Navision Executes At a Slower Pace
In September, Navision Software released its annual report for fiscal 2000, which ended on June 30, 2000. The company continued to increase its market share and product offerings while remaining constantly profitable. However, the net income has declined 25% compared to fiscal 1999.

NAVISION PALM CONTACT: Navision Executes At a Slower Pace Navision Executes At a Slower Pace P.J. Jakovljevic - October 26, 2000 Read Comments P.J. Jakovljevic - October 26, 2000 Event Summary In September, Navision Software a/c (CSE: NAVI.CO), a Danish provider of enterprise business solutions for mid-sized companies, released annual report for fiscal 2000 that ended on June 30, 2000 (See Figures 1 and 2). Navision Software achieved 36.8% annual revenue growth in fiscal 2000. Navision Software s solutions are sold exclusively
10/26/2000

Siebel Has Done It Again – This Time with Navision
Siebel Systems, the leading CRM vendor, remains the most eligible CRM bachelor. On June 21, Navision Software a/s, a Danish provider of ERP solutions for mid-sized companies, and Siebel Systems Inc. announced a worldwide agreement to deliver 'customer-focused eBusiness solutions to meet the needs of mid-sized companies'.

NAVISION PALM CONTACT: – This Time with Navision Siebel Has Done It Again – This Time with Navision P.J. Jakovljevic - July 25, 2000 Read Comments P.J. Jakovljevic - July 25, 2000 Event Summary According to the press release on both companies web sites, Navision Software a/s, a Danish provider of enterprise business solutions for mid-sized companies, and Siebel Systems Inc., the leading supplier of CRM software, announced on June 21 a worldwide agreement to deliver customer-focused eBusiness solutions to meet the needs
7/25/2000

NavisionDamgaard Reverts To Navision, But In Name Only
Recent product releases and a profitable quarterly report from Navision, a recently merger-formed and rebranded Danish provider of enterprise business solutions for mid-sized companies, could be telling us that the company has been unfazed by the merger with Damgaard and the current difficult economic conditions.

NAVISION PALM CONTACT: Summary On June 19, Navision Canada, a subsidiary of Navision (CSE: NAVI), a Danish provider of enterprise business solutions for mid-sized companies, announced the planned release of multi-language versions 2.60 for Navision Manufacturing , Navision Financials and Navision Advanced Distribution . Navision 2.60 includes both English and Canadian French language versions, allowing users to conduct business in the language of their choice. Users can switch languages on-the-fly, providing greater
7/6/2001

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

NAVISION PALM CONTACT:
4/2/2007 5:04:00 PM

Attensity Analyze


NAVISION PALM CONTACT: Attensity Analyze gives customer service organizations the tools to analyze subscriber conversations across external media, including review sites, blogs, forums, Twitter, Facebook, YouTube videos, mainstream news sites, and others, as well as the free-form notes stored in internal sources such as customer relationship management or contact center notes, surveys, and incoming e-mail, and to relate those conversations to internal data on sales figures, inventory numbers, customer service records, and more.

Interactive Intelligence Inc.


NAVISION PALM CONTACT: Interactive Intelligence is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations.

Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

NAVISION PALM CONTACT: call center, remote, recruiting, agent, remote call center, call center software, call center services, call center training, call center solution, customer service call center, service call center, service call centers, home call center, work at home call center, home agent call center.
4/19/2012 8:20:00 AM

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

NAVISION PALM CONTACT: unified communications, UC, contact center, Ziff Davis, phone system.
5/14/2013 3:09:00 PM

Palm Tries to Take the Desktop in Hand
Palm Computing to offer software to allow Palm devices to network with enterprise systems and applications.

NAVISION PALM CONTACT: Palm Tries to Take the Desktop in Hand Palm Tries to Take the Desktop in Hand R. Krause - October 27, 1999 Read Comments Palm Tries to Take the Desktop in Hand R.A. Krause - October 27th, 1999 Event Summary 10/18/99 - 3Com s Palm Computing offspring will stand or fall on the willingness of large corporate IS groups to embrace an array of new devices, from personal digital assistants to cellular phones, that use the Palm operating system as their basic software. This week the company, which will be spun
10/27/1999

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

NAVISION PALM CONTACT:
1/9/2007 9:08:00 AM


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