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Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised

navision service path  Microsoft's Great Plains and Navision enterprise counterparts amid still difficult market situation, Epicor might be showing us that 'a brave heart and wise mind' might keep it in the mid-market leadership race amongst a slew of formidable opponents. The company has recently also made attempts to logically group and brand an unwieldy number of its products. In manufacturing, which would be approximately half of its customer base, Epicor has Vantage and Avante as its major ERP products while the ' e by Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » navision service path


Baan Resurrects Multi-Dimensionally Part 4: Challenges & User Recommendations
Baan's viability is no longer an issue. Baan's rejuvenated management team has done a praiseworthy job of bringing the company back to health while concurrently

navision service path  Made2Manage , Frontstep , Navision , etc.). Not to mention Oracle , SAP and PeopleSoft that have unquestionably been further down the CRM road than Baan, and that are occupying high positions in the CRM market measured by the pure CRM revenues. To be fair, Baan's strategy of going after vertical industries, which have been somewhat under-served by CRM vendors, may prove to be beneficial, although mainly to Baan's potential 'greenfield' customers when it comes to implementation from scratch and going Read More
SYSPRO - Awaiting Positive IMPACT From Its Brand Unification Part Three: Challenges and User Recommendations
SYSPRO remains a stalwart vendor within the mid-market accounting, manufacturing, and distribution software markets. The current market trend is towards vendors

navision service path  (e.g. Great Plains , Navision , or Solomon ) and or Best Software 's (e.g., MAS 90 or SalesLogix ) resellers often generate more than $10 million in annual revenues. However, SYSPRO's VAR channel is extremely focused on manufacturing and distribution, which provides a very strong capability in its field. In addition to noting how painstaking a process it has been to build the strong channel (i.e., almost two decades for Sage's 19,000 or MBS' 4,500 resellers), one is to see how the likes of SYSPRO will Read More
ROI Systems MANAGE-s Well Past 2000 Part 2: Impact and Recommendations
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention to the bottom line, and leveraging a

navision service path  like Made2Manage , Epicor, Navision , Lilly Software and Microsoft Great Plains have (at least vocally) been busy delivering the first software components based on that architecture. ROI Systems also trails these competitors in its application service providers (ASP)/hosting, and private trade exchange (PTX) strategy and delivery, which could still be appealing to its target market. Nevertheless, given the above indications, one should expect enhancements along these lines some time in the future, should Read More
Justification of ERP Investments Part Two: The Intangible Effects of ERP
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative

navision service path  Supply Chain Using Microsoft Navision. Dr. Hamilton is currently working closely with Microsoft partners involved with manufacturing and distribution, and can be reached at ScottHamiltonPhD@aol.com or 612-963-1163. Read More
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

navision service path  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

navision service path  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

navision service path  and Leverage Your Existing Service Life Cycles Only IBM offers integrated service management solutions for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

navision service path  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More
Stalled Navision + Mixed Bag Damgaard = Satisfactory NavisionDamgaard
In February, NavisionDamgaard, a recently merger-formed Danish provider of enterprise business solutions for mid-sized companies, released its first semi-annual

navision service path  Navision + Mixed Bag Damgaard = Satisfactory NavisionDamgaard Stalled Navision + Mixed Bag Damgaard = Satisfactory NavisionDamgaard P.J. Jakovljevic - March 27, 2001 Event Summary In February, NavisionDamgaard a/c (CSE: NAVI), a Danish provider of enterprise business solutions for mid-sized companies, released its semi-annual report for fiscal 2001 that ended on December 31, 2000. The merger of Navision Software and Damgaard (for more information, see Does NavisionDamgaard Merger Mark Further Read More
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

navision service path  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

navision service path  Level Agreements for Manufacturers and Software Vendors in the Supply Chain Originally Published - April 21, 2008 Globalization and lean manufacturing are realities for today's manufacturers. As the manufacturing network increases and extends across borders, so do the complexities of moving components and tracking these goods, as well as difficulties in delivering the products on time, both to manufacturers and to final customers. This new reality of manufacturing is now facilitated through supply Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

navision service path  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

navision service path  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

navision service path  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More

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