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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 navision solution call centre india


Call Pro CRM


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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Evaluate Now

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Synalloy Extends Its Deacom ERP Solution to Another Division


Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to another division. Being a holding company, Synalloy operates five separate business units mainly related to the production of steel, alloys metal, plastic pipes manufacturing, and some specific chemical solutions. One of the business

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PTC Updates Its Retail PLM Solution


Contrary to its archrivals, Dassault Systèmes and Siemens PLM Software, PTC targets various lines of business (e.g., engineering, service, manufacturing, sourcing/supply chain, etc.) with its product portfolio rather than via dedicated vertical industry teams and offerings. One exception would be retail, where PTC has, for about a decade (after the Aptavis Technology acquisition in 2005), been

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10 Steps to Purchasing a Web Conferencing Solution


To help you out, here's a handy white paper called 10 steps to purchasing a web conferencing solution.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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Concept by Configure One Is Now a TEC Certified Quote-to-Order Solution


TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.

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A Fresh Look at SAP’s Software-as-a-service (SaaS) Solution


After a year of silence surrounding SAP’s newest enterprise resource planning (ERP) solution, SAP Business ByDesign is back. During that year, many of its competitors pounced on SAP’s silence, even going so far as to spread rumors that the new product was dead. Find out what one Aberdeen analyst thought of Business ByDesign after taking it for a test drive at Sapphire 2009.

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Infor and IBM Team Up to Deliver Solution for Public Sector Organizations


Infor, a provider of business application software, has announced the Infor Intelligent Government solution, a next-generation Smart Cities solution. The solution brings Infor applications for licensing, permitting, compliance, and billing together with IBM’s Intelligent City Planning and Operations software. The combined solution enables improved permitting, compliance, and citizen engagement for

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Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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The 11 Key Questions to Ask of a BI Solution


This white paper first looks at the fundamental requirements that a business intelligence (BI) solution should deliver to your company. Next, this white paper covers the 11 key questions that you should be asking of a future BI technology partner. When the BI provider can answer “yes” to all of these questions, you have BI that is capable of fulfilling your analytical and reporting needs.

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Midmarket/Enterprise ERP Solution Comparison Guide


The Midmarket/Enterprise ERP Solution Comparison Guide makes it easy to compare the most popular ERP systems including solutions from leading vendo...

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