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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navision terminal service


SalesLogix and ACT! Officially Branded As Best Software
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling the market it will not easily be

navision terminal service  packages. Given Microsoft's impending Navision acquisition digestion and its own CRM product delivery work in progress including its very recent announcement that Crystal Decisions would provide reporting, analysis, and information delivery for Microsoft CRM (see Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again and Microsoft Throws .NET At SMEs, With CRM As Bait ) as well as SAP's still ongoing value proposition creation for SMEs (see SAP Tries Another, Bifurcated Tack At A Small Guy ),

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Four: Market Impact Continued


Sage Group's decision to finally group its plethora of enterprise-level applications in North America under the Best Software brand in 2002 emanated from the company's ability to deliver highly integrated components, and to weave a unified story around this concoction of products, many of them with best-of-breed traits.

navision terminal service  which includes a proprietary Navision Server database and a proprietary 4GL programming language; Navision strong analytical features using Sum Indexed Flow Technology (SIFT) ; and the proprietary MorphX graphical development suite for Axapta). Best Software further even publishes database schemas and provides complete documentation and source code to third-party software developers/Independent Software Vendors (ISVs). In February 2002, Best Software also added process manufacturing to its offerings with Read More

Best Software To Hold Competition At Bay Part Three: Market Impact


As the small-to-medium enterprises (SME) market battle rages, Best Software seems to be taking appropriate steps to establish itself as a more visible/audible force to be reckoned with. It does not intend to remain a tacit mid-market powerhouse any longer.

navision terminal service  which includes a proprietary Navision Server database and a proprietary 4GL programming language; Navision strong analytical features using Sum Indexed Flow Technology ( SIFT ); and the proprietary MorphX graphical development suite for Axapta ). Vertical Industry Focus Best Software has also long opened its software to third-party developers to spur broader industry-oriented capabilities, and it has also been integrating its desktop software and Web services (e.g., by offering e-mail invoicing and Read More

Solomon Stands the Test of Time Despite Changing Masters Part Three: Product Differentiators


Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without any proprietary additions. Furthermore, its sharp focus solely on Microsoft technology from ground up, coined in ''the power of one'' motto (one OS platform - Windows XP/NT/2000, one database platform - MS SQL Server, one development environment - MS Visual Basic, etc.), also presents an attractive, risk-adverse option for penny-pinching mid-market customers. Solomon IV has consequently been very competitive in speed of implementation, feasibility of customization, total cost of ownership (TCO), and price/performance ratio.

navision terminal service  proprietary 4GL programming language; Navision strong analytical features using Sum Indexed Flow Technology (SIFT) ; and the proprietary MorphX graphical development suite for Axapta ). It is also a single-code product, with the same look and feel for both small and midsize customers, which has long differentiated the product from its competitors and MBS siblings (e.g., MBS Great Plains vs. Dynamics , Epicor Vista vs. Vantage, Best Software Peachtree vs. MAS 200 , etc.) that currently offer separate Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

navision terminal service  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More

NetSuite SRP—Catering to Both Service and Product Companies


At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based businesses. Get all the details in P.J.'s fourth write-up from the conference.

navision terminal service  NetSuite SRP, NetSuite, SRP software, SRP solution, SRP, service resource planning, services and product companies, product and service companies, product- and service-based companies, next-generation SRP Read More

Navision Enhances Its e-Vision And Looks To Expand Vertically - Part 2: Market Impact


Navision has been expanding its coverage in terms of geography, vertical industries, and product functionality. Globally, it has become one of the largest independent small-to-mid-market enterprise system providers.

navision terminal service  Part 2: Market Impact Navision Navision Enhances Its e-Vision And Looks To Expand Vertically Part 2: Market Impact P.J. Jakovljevic - November 30, 2001 Market Impact of Navision Developments  In November 2001, Navision (CSE: NAVI), a Danish provider of enterprise business solutions for mid-sized companies, extended its business-to-business (B2B) solution, Commerce Gateway , to the Navision Axapta product line, giving Navision Axapta customers the opportunity to save time, lower costs and orchestrate Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

navision terminal service  field service management software, field service FSM, FSM comparison, compare FSM software, field service industry software, FSM vendors, CRM FSM, CRM field service, field services software, it field services Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

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3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

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Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

navision terminal service  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

navision terminal service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More