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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

navision vs contact manager  employee self service,employee benefits self service,employee manager self service,employee self service benefits,employee self service center,employee self service home page,employee self service link Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » navision vs contact manager


How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

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Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

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Welcome to BI Showdown: Oracle Hyperion System 9 vs. Microsoft ProClarity vs. Exact Business Analytics
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise software Vendor Showdowns. Today's

navision vs contact manager  Business Intelligence,Showdown,Comparison Read More...
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager
Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate

navision vs contact manager  project portfolio management,PPM,governance,project manager,small to medium business,SMB,compliance,software as a service,SaaS,on-demand,enterprise resource planning,ERP,Six Sigma,project management solution,project management Read More...
Coop Switzerland Deploys Reflexis Task Manager at Multiple Retail Banners
Coop Switzerland, which recently became the largest retailer and the third largest employer in Switzerland, and which operates multiple types of formats

navision vs contact manager  industry watch, retail, task execution, workforce management, sap, erp, Reflexis, Reflexis Systems, Coop Switzerland, ERP retail, retail ERP, Reflexis Task Manager Read More...
E-mail Marketing vs. Spam: A 10-round Smack-down
Whether you’re a heavy e-mail marketer, or thinking about using e-mail to market to prospects and customers, there are plenty of challenges to work through

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Teradata 2013 Partners Conference: Interview with Ed White, General Manager, Teradata Cloud Solutions
BI Analyst Jorge Garcia interviews Ed White, General Manager for Teradata Cloud Solutions, live on the show floor at the 2013 Teradata Partners Conference

navision vs contact manager  Teradata Cloud Solutions,data migration,big data ecosystem,Teradata Partners Conference,Ed White Read More...
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Teradata 2013 Partners Conference: Interview with Dan Graham, General Manager for Enterprise Systems, Teradata
BI Analyst Jorge Garcia interviews Dan Graham, General Manager for Enterprise Systems at Teradata, live on the show floor at the 2013 Teradata Partners

navision vs contact manager  Teradata,Dan Graham,Teradata Partners Conference,Aster 6 SNAP framework,JSON data type Read More...
Chemical Industry ERP Showdown: Infor vs. JD Edwards vs. Lawson vs. SAP vs. SSI
Today’s Showdown is based on an industry-specific case study. Five enterprise resource planning vendors were selected for the evaluation. All the results were

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3D Printing: Fact vs. Fiction
3D printing (a.k.a., additive manufacturing) has lately been a hot theme in engineering and manufacturing, and it's still in its infancy. I've attended several

navision vs contact manager  3D printing, additive manufacturing, PLM, self-assembling materials, 4D printing, ExOne, Organovo, bioprinting, Skylar Tibbits, Autodesk Read More...
InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

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Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

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