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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

needs for a crm database  which displace meaningful user needs and detract from achieving truly strategic customer relationship and business objectives. Do not let a software vendor tell you that that the tool you need is a hammer because that’s the tool they have for sale. Developing a list of weighted requirements to support prioritized business objectives can however be a daunting task. Many project teams struggle to define what a “process” is for their business. This challenge is not unusual and we have developed a Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » needs for a crm database


CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

needs for a crm database  respond faster to their needs for service delivery and support. This helps ensure that service resolution involving partners such as service contractors is as fast and reliable as if it were handled by in-house staff. Too many times customers are frustrated by having to wait days after contacting the company's service hotline to receive a call back from service contractors to schedule an appointment, and once contractors show up they don't have the information or parts needed to fix the problem ' if they Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

needs for a crm database  get on track, it needs to adopt a new set of best practices that will lead to economic success and prosperity for the industry. This article is part of a two part series that will define the framework and rationale for such a set of best practices. This is part one of a two-part note. Part one will discuss how to approach CRM as a business strategy. Part two will describe a points-based assessment approach as well as an interactive assessment to achieve this goal. In Search of a Definition Despite the Read More...
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

needs for a crm database  vendors addressing manufacturing companies’ needs did not create specific functionalities for this industry, but enhanced existing ones. Here are some of them, which can be found in most CRM systems, and are very important for manufacturing companies: •    Customer service allows manufacturing companies to create, assign, escalate, and resolve issues, also called cases or tickets. Valuable information is provided by customers during this process, which can then be used to improve the quality of Read More...
CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change)
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM

needs for a crm database  to accommodate new information needs; and dealing with the organizational and people consequences of the first three. Overall, the Blueprint findings reflect a split between CRM implementer versus CRM vendor interests Other principal findings continue this pattern of pleasing implementers more than vendors. To cite several examples: Blueprint data indicate that 25% of CRM implementers are bypassing commercial CRM software systems . Although we have no benchmark data for comparison, that percentage is Read More...
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

needs for a crm database  DCIM, data center, data center infrastructure management, DCIM management, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center facility operations, data center PUE, PUE, data center cooling module, data center power and cooling infrastructure, traditional data center, containerized data center, data center TCO Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

needs for a crm database  great strides, Linux still needs major improvements in interface and application support to win favor as a desktop OS. AOL's original success came from simplifying online access for American consumers. Their work on the Linux experience will be an instructive example to other Linux desktop contenders. User Recommendations You won't be buying these for your business desktop any time soon. But these appliances will start to show up, gift-wrapped, during the 2000 holidays. Add another voice to the Read More...
Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report
This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features

needs for a crm database  CRM : CRM for Financial and Insurance Markets Competitor Analysis Report This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. Read More...
Zdesign for consumer products- CPLM for Defense
Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings

needs for a crm database  for consumer products- CPLM for Defense Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings together members of product development teams from design, sourcing, manufacturing, sales, and marketing.   Zdesign is project-based, which parallels the basic work unit for all product development-driven companies and mirrors their activities. Product development teams can initiate projects online, invit Read More...
Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today
Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise

needs for a crm database  10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise resource planning (ERP) solution. There are many reasons why these companies should make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets. Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

needs for a crm database  and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the Read More...
A How-to Guide for a Radio Frequency Identification Site Survey
As organizations prepare for a radio frequency identification (RFID) implementation, they often don't understand the preliminary work necessary to begin the

needs for a crm database  How-to Guide for a Radio Frequency Identification Site Survey A best practice approach to a radio frequency identification (RFID) implementation suggests that, as a preparatory task, a site survey be completed beforehand. A site survey will identify issues and hurdles to an RFID implementation, and suggest helpful, industry-proven techniques to solve these problems. The equipment, connection procedures, and methodology, as well as a list of tips for completing a site survey, are explored in this second Read More...
A Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate
You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install

needs for a crm database   Read More...
A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate
Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s

needs for a crm database  Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures. Read More...
BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

needs for a crm database  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Ou Read More...

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