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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

net helpdesk  Self Service | Best Net Employee Self Service | Limited Brands Employee Self Service | Sharepoint Employee Self Service Benefits | Ties Employee Self Service | Manager Self Service Application | Manager Self Service Budgets | Manager Self Service Software | Virtual Machine Manager | Manager Self Service Component | Manager Self Service Knowledge | Manager Self Service Module | Manager Self Service Onlin | Product Manager Self Service | Salary Manager Self Service | Adopted Manager Self Service | Manager Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » net helpdesk


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

net helpdesk  manner that reduces total net revenue. Creating a unified and cohesive customer experience requires organizational change and the mantra of customer centricity is not going to unify or create a sense of urgency that will impact the inertia of the status quo. Senior Management Buy-In Senior management buy-in is a phrase that is simply wrong-headed. If senior management signs off on the CRM expenditure, does that signify buy-in? To link CRM success with buy-In suggests that success is a function of Read More...
IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected

net helpdesk  In 2004, Quatro had net sales of 9 million euro. The seller, Quatros Management , will continue to work in the new, consolidated unit, IBS Iberia Group . The acquisition should increase IBS' market share in Portugal and Spain. It should also create a stronger market presence in the region, falling in nicely with IBS' strategy to expand its customer base in selected industries and provide additional channels for sales and implementation of IBS software. After the acquisition, IBS Iberia will have a total Read More...
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

net helpdesk  of $130 million and net income of $7.3 million. In the third quarter of 1999, the last quarter that Clarify independently reported its financials, it reported $63 million in revenues and net income of $5.9 million, with net assets of $98 million. At the time of the acquisition, my colleagues and I were scratching our heads in disbelief and confusion. $2.1 billion seemed an outrageous price to pay for a company doing $250 million in revenues and net income of a miserly $5.9 million, but we must remember Read More...
Epicor Continues To Bleed
On April 27, Epicor Software Corporation reported its financial results for the first quarter ended March 31, 2000. Net loss for the quarter was $8.9 million or

net helpdesk  the first quarter 1999. Net loss for the quarter was $8.9 million or $0.22 per share, compared with a net income for the same period last year of $2.1 million or $0.05 per share (See Figure 1). Figure 1 The company has continued its aggressive measures to control costs and streamline its operating processes, which is evidenced by a sequential decrease in operating expenses from approximately $52.8 million before charges in the fourth quarter of 1999 to $38.4 million in the first quarter of 2000. The Read More...
Is SAP Stumbling? Perhaps.
Business applications market leader SAP reported a 43% drop in net income for its first quarter ended March 31, despite a 10% increase in revenue. In a separate

net helpdesk  a 43% drop in net income for its first quarter ended March 31, despite a 10% increase in revenue. Net income for the quarter reached $53 million, or 53 cents per share, as compared to $98 million and 92 cents, respectively, in the corresponding quarter of last year (See Figure 1). Revenue rose to $1.18 billion, from $1.08 billion a year ago. Overall, software license revenue increased by only 4% during the quarter, while maintenance revenue rose by 43% as compared to the same quarter a year ago. Read More...
FileNet
FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can

net helpdesk  FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can be used to help ensure compliance by managing digital content, e-mail, images, web content, records, forms, and business processes. It manages content wherever information resides and in whatever format, so that the content can be quickly accessed. FileNet software securely manages and controls images, digital content, web content, records, Read More...
Oracle Flying High on Q3 Report: Is Gold All That Glitters?
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software sales fueling a solid third

net helpdesk  report. Oracle posted adjusted net income of $498 million, or 17 cents per share, for the third quarter, an 80 percent jump over adjusted net income of $277 million, or 9 cents per share, split-adjusted, for the same period last year (See Figure 1). A consensus of analysts polled by First Call expected the software maker to earn 13 cents per share. The figures track profit earned from sales of products and services. Including gains from investments, Oracle reported net income of 25 cents a share, or $763 Read More...
NetSuite CRM+
NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It

net helpdesk  CRM+ NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It also combines customer-facing CRM and web capabilities with back-office ERP and collaboration capabilities for partners. Read More...
Information/Internet Appliances
Information appliances, also called Internet or PC appliances, are a new market that appeal to those customers who want to reduce their desktop hardware

net helpdesk  Internet Appliances Market Overview Information appliances (also called PC appliances and Internet appliances ) are the latest name for the type of computing similar to that pushed by Oracle CEO Larry Ellison a few years ago under the name of Network Computer . Whatever you call it, this market is new and growing. In recent months, most of the large hardware vendors (Compaq, Dell, Gateway, IBM) have started to announce products or plans for products. In addition, COMDEX '99 highlighted a Read More...
PeopleSoft Remains Rock-Hard And Economy Proof
PeopleSoft again exceeded Wall Street estimates in another stellar quarterly performance, with more than 100 new customers and with more than half the deals for

net helpdesk  items, third quarter 2001 net income rose sequentially to $50.3 million. The non-recurring items include a favorable adjustment to existing restructuring reserves and a charge related to the acquisition of assets of Cohera Corporation . The net impact of these non-recurring items is a charge of $0.75 million before tax or a $0.41 million after tax gain. Although the net income in 2001 is less than in 2000, it is more organic, as in 2000 it was due to favorable adjustments. Reported net income in the Read More...
Aero Stanrew Selects Epicor ERP
Aero Stanrew Ltd, designer and manufacturer of electromagnetic components and electronic systems for aerospace, defense, and oil and gas markets across the

net helpdesk  the support of Dot Net IT , a member of the Epicor Inspired Partner Network . The company has worked with Dot Net IT in the past, and was attracted by its wealth of in-house development expertise and knowledge of the Epicor ERP solution. Read More...
NetSuite
NetSuite ERP is a software-as-a-service (SaaS)-based business management system that includes accounting and financial management, inventory and supply chain

net helpdesk  NetSuite ERP is a software-as-a-service (SaaS)-based business management system that includes accounting and financial management, inventory and supply chain order management, shipping and fulfillment, revenue recognition management, financial planning, human capital management, recurring revenue management, and financial analytics and reporting. NetSuite is built around a single customer record, so sales, support, accounting, shipping, and billing all use the same information for every Read More...
SAP Q3 Results Cause Mixed Reactions
On October 19, SAP announced its results for Q3 2000, in which revenues rose 27% and net income increased 96% over the same period last year. However, bear in

net helpdesk  107 million in 1999. Net income in the quarter increased 96% to EUR 88 million compared to EUR 45 million in 1999 (See Figure 1). Figure 1. In Q3 2000, product revenues increased 49% to EUR 913 million from EUR 611 million in 1999. License revenues, which are composed of mySAP.com sales as well as component based software sales, rose 53% to EUR 480 million. However, consulting revenues increased only 2% to EUR 404 million while training revenues grew 6% to EUR 95 million. In the third quarter, SAP's Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

net helpdesk  than 30 users • a network printer is down • end-of-day reports can’t be processed; sales figures are off At this level of severity, a ticket had to be escalated within 30 minutes of the initial call, and had to be resolved within 3–6 hours. Severity 3 • single user problem—not business-critical • service request (SR) The ticket had to be resolved within 24 hours. Severity 3 (VIP) All VIP tickets were assigned a severity 3 status. However, the on-call helpdesk manager had to be notified Read More...

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