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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 net support manager


Content Manager
Content Manager gets content of all types from within the organization and makes it available for publication. It eliminates web publishing redundancies by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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TrackStudio enterprise


TrackStudio Enterprise is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allow users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders. TrackStudio Enterprise is a highly scalable issue tracking solution. Whatever the size of a development team, wherever they are located, and no matter what platform they use, TrackStudio Enterprise efficiently captures, tracks, and manages any type of change. Java application program interface (API) enables you to integrate our issue tracking system with call-center, front-office and other third-party software. The high performance rates and scalability, support for nearly all servlet containers and database management systems (DBMSs), as well as the affordable price, all contribute to the TrackStudio Enterprise system.    

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FileNet


FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can be used to help ensure compliance by managing digital content, e-mail, images, web content, records, forms, and business processes. It manages content wherever information resides and in whatever format, so that the content can be quickly accessed. FileNet software securely manages and controls images, digital content, web content, records, forms, and e-mails. In addition, FileNet can help streamline processes involving people, business systems, and content. It transparently declares records while capturing information from e-forms and enabling team collaboration.

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Planning and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management


Change may be the only constant in business. But why do so many companies lock themselves into a rigid system of annual plans, budgets, and targets that make rapid response to changing markets—and increasing competition—difficult, if not impossible? Discover how you can replace tedious annual planning cycles with regular business performance reviews and rolling forecasts, for more informed and accurate decision making.

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Information/Internet Appliances


Information appliances, also called Internet or PC appliances, are a new market that appeal to those customers who want to reduce their desktop hardware expenditures. What are they, who makes them, and what do you get for your money?

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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

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How KNOVA Supports and Extends Knowledge-centered Support (KCS)


Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

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Informatica Goes Multinational With Support for Unicode


Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

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Informatica Morphs into Enterprise Decision Support Vendor


Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise data warehouse for the United States Postal Service and their MX2 metadata exchange initiative, Informatica is reinventing itself.

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HR Manager to HCM Strategist in Four Easy Steps


Demand for global workforce visibility and insight is huge; yet many HR teams today are only able to produce data on what is currently happening or what occurred in the past. But HR needs to move beyond “what occurred,” applying full analytical capabilities to understand “why an event happened” so proactive changes can be made to improve overall business performance. This type of complex exploration and examination, where financial implications and cause and effect are studied, helps elevate HR to the most strategic level—transforming the HR manager to HCM strategist. Read this white paper to discover how cohesive business intelligence can proactively impact your organization.

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What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

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