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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 net support manager


Content Manager
Content Manager gets content of all types from within the organization and makes it available for publication. It eliminates web publishing redundancies by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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TrackStudio enterprise


TrackStudio Enterprise is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allow users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders. TrackStudio Enterprise is a highly scalable issue tracking solution. Whatever the size of a development team, wherever they are located, and no matter what platform they use, TrackStudio Enterprise efficiently captures, tracks, and manages any type of change. Java application program interface (API) enables you to integrate our issue tracking system with call-center, front-office and other third-party software. The high performance rates and scalability, support for nearly all servlet containers and database management systems (DBMSs), as well as the affordable price, all contribute to the TrackStudio Enterprise system.    

net support manager  enterprise TrackStudio Enterprise is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allow users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent Read More

FileNet


FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can be used to help ensure compliance by managing digital content, e-mail, images, web content, records, forms, and business processes. It manages content wherever information resides and in whatever format, so that the content can be quickly accessed. FileNet software securely manages and controls images, digital content, web content, records, forms, and e-mails. In addition, FileNet can help streamline processes involving people, business systems, and content. It transparently declares records while capturing information from e-forms and enabling team collaboration.

net support manager  FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can be used to help ensure compliance by managing digital content, e-mail, images, web content, records, forms, and business processes. It manages content wherever information resides and in whatever format, so that the content can be quickly accessed. FileNet software securely manages and controls images, digital content, web content, records, Read More

Planning and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management


Change may be the only constant in business. But why do so many companies lock themselves into a rigid system of annual plans, budgets, and targets that make rapid response to changing markets—and increasing competition—difficult, if not impossible? Discover how you can replace tedious annual planning cycles with regular business performance reviews and rolling forecasts, for more informed and accurate decision making.

net support manager  percent effect on the net figures. What they needed to identify were the volume drivers, those that influenced 80 percent of the numbers. This turned out to be only 15 lines on the profit-and-loss statement. The team found that billings were what really drove the business: how much card members spent at restaurants, on airline tickets, and for major purchases. Two specific drivers behind this volume were the number of credit cards and the average spending per card. Knowing those two items allowed them to Read More

Information/Internet Appliances


Information appliances, also called Internet or PC appliances, are a new market that appeal to those customers who want to reduce their desktop hardware expenditures. What are they, who makes them, and what do you get for your money?

net support manager  Internet Appliances Market Overview Information appliances (also called PC appliances and Internet appliances ) are the latest name for the type of computing similar to that pushed by Oracle CEO Larry Ellison a few years ago under the name of Network Computer . Whatever you call it, this market is new and growing. In recent months, most of the large hardware vendors (Compaq, Dell, Gateway, IBM) have started to announce products or plans for products. In addition, COMDEX '99 highlighted a Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

net support manager  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More

How KNOVA Supports and Extends Knowledge-centered Support (KCS)


Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

net support manager  KNOVA Supports and Extends Knowledge-centered Support (KCS) Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More

Informatica Goes Multinational With Support for Unicode


Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

net support manager  Goes Multinational With Support for Unicode Event Summary PALO ALTO, Calif., /PRNewswire/ -- Informatica Corporation (Nasdaq: INFA), a leading provider of integrated analytic solutions for e-business, announced the general availability of the internationalized versions of Informatica PowerCenter, Informatica PowerMart, Informatica PowerConnect for SAP R/3 and Informatica PowerConnect for PeopleSoft software, the company's market-leading data-integration software products. This new Read More

Informatica Morphs into Enterprise Decision Support Vendor


Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise data warehouse for the United States Postal Service and their MX2 metadata exchange initiative, Informatica is reinventing itself.

net support manager  files over a TCP/IP network (Internet, UNIX, mainframe, etc.). It includes functions to log onto the network, list directories and copy files. It can also convert between the ASCII and EBCDIC character sets and supports both character and binary transfer modes. NFS: (Network File System) The file sharing protocol in a UNIX network. This de facto UNIX standard, which is widely known as a distributed file system, was developed by Sun. It can be used to make files appear to be on the local machine when Read More

HR Manager to HCM Strategist in Four Easy Steps


Demand for global workforce visibility and insight is huge; yet many HR teams today are only able to produce data on what is currently happening or what occurred in the past. But HR needs to move beyond “what occurred,” applying full analytical capabilities to understand “why an event happened” so proactive changes can be made to improve overall business performance. This type of complex exploration and examination, where financial implications and cause and effect are studied, helps elevate HR to the most strategic level—transforming the HR manager to HCM strategist. Read this white paper to discover how cohesive business intelligence can proactively impact your organization.

net support manager  Ultimate Software,HR,human resources,HR Manager,HCM Strategist,business intelligence,BI,HCM metrics,BI reporting,business strategy Read More

What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

net support manager  Are the Support and Maintenance Options? Enterprises can remain at the mercy of vendors' high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Read More

Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support


Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing customers.

net support manager  rolling-out its above-mentioned OpenWorld Network Program, which will make the cross selling of integration architectures available to a virtual community of alliances. Migration Support On October 19, Baan announced a new migration program that will support existing Baan users as they upgrade to the next generation iBaan suite of Internet-enabled solutions. The Concerto! program includes the availability of a new range of conversion software, the introduction of user incentive schemes, strategic product Read More

The Complex Handling of Complexity in Decision Support Systems


Warren Weaver, an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a system as “the degree of difficulty in predicting the properties of the system if the properties of the system’s parts are given.” Weaver addressed and handled complexity by dividing it in two general types: disorganized and

net support manager  Complex Handling of Complexity in Decision Support Systems Warren Weaver , an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a system as “the degree of difficulty in predicting the properties of the system if the properties of the system’s parts are given.” Weaver addressed and handled complexity by dividing it in two general types: disorganized and organized. In disorganized complexity, a system has a Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

net support manager  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More

IBM Tivoli Access Manager for Enterprise Single Sign-on: An Overview


With an increasing number of enterprise applications and access points, organizations face the challenge of providing convenient access while ensuring strong security. Enterprises need software solutions to help ensure that the right users have access to the right information in a timely manner. This white paper describes Tivoli Access Manager for Enterprise Single Sign-On, including its key features and benefits.

net support manager  IBM,audit,compliance,authentication,auditing,internal audit,audit accounting,audits,access manager,audit report,access management,it audit,audit checklist,compliance software,regulatory compliance Read More