For almost 30 years, remote control software has made it possible for IT professionals to connect to laptops, desktops, servers and other devices to manage networks and provide support. saving time, money, and resources. Yet in an evolving IT environment, the business requirements for remote control software are also changing. Today, a remote control solution must meet the needs of a heterogeneous workforce, deploy solutions across many users, and provide extensive security. This paper looks at three crucial rules to follow in choosing remote control software.