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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 netsuite customer login


Plex Systems at a Crossroads: Part 2
At the beginning of June, I attended the PowerPlex 2013 conference, Plex System’s 12th annual user conference, in Columbus, Ohio, where the focus was on the

netsuite customer login  the rah-rah flamboyance of NetSuite or salesforce.com’s cloud conferences and a “we’ll conquer the world” bravado keynote speech from CEO Jason Blessing must have been disappointed. But the trick of public speaking is to know your audience, and Blessing’s main goal was to reassure Plex customers of continuity (given some customers’ fears that the new owner and CEO might mean a sharp departure from the former Plex charter). Quite the contrary; he confirmed Plex Systems’ focus on its

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » netsuite customer login

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

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Customer Chemistry


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Customer: Eastern Food


Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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NetSuite OpenAir PPM for PSA Certification Report


NetSuite OpenAir is now certified by TEC in the project portfolio management for professional services automation (PPM for PSA) software space.

To achieve TEC certification, NetSuite provided an extensive demonstration on the latest OpenAir version to TEC. During the first part of the product demonstration, NetSuite was asked to demonstrate OpenAir’s user interface, usability, customization, and underlying business platform support (including reporting, document management, and workflows). In the second part of the demonstration, NetSuite performed the live execution of a suite of real-world business process scenarios, covering project definition and management, enterprise portfolio management, resource management, time and expense management, and project accounting.

TEC Senior ERP Analyst Ted Rohm takes an in-depth look at NetSuite OpenAir in this report on the certification, including product history, product highlights, a comprehensive functionality review, business platform support, and more. Detailed functionality graphs comparing NetSuite OpenAir to competitor solutions are also included for seven major functionality areas for PPM for PSA solutions.

After a thorough analysis, TEC concludes that OpenAir provides all the key functionality needed by a professional services organization to support its business operations, including comprehensive project management, resource management, time and expense management, and project accounting functionality. In 2014, NetSuite OpenAir PSA received the CODiE Award for "Best Project Management Solution" from the Software and Information Industry Association (SIIA). Find out why in the full NetSuite OpenAir certification report, available now.

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The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine


Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences.

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Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

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NetSuite ERP Certification Report


NetSuite ERP is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. Certification ensures that NetSuite has demonstrated NetSuite ERP's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about NetSuite ERP against known benchmarks. NetSuite ERP targets key vertical markets, including manufacturing, and is ranked the #1 cloud ERP solution in each of these markets. Download the NetSuite ERP certification report now for product analysis and in-depth analyst commentary.

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