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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 nettop media center


8 Solutions Designed to Optimize the Data Center
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by

nettop media center  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Case Study: oOh! Media




nettop media center  Study: oOh! Media Read More

Automation for the New Data Center


Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning (HVAC) requirements, new servers, human error, patching, asset tracking, and more. On top of this, you have to keep up with dynamically changing business requirements. One of the key ways you can address these dilemmas, however, is through server consolidation using virtualization.

nettop media center   Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

nettop media center  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More

Human Resource Management Center (HRMC)


Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to streamline the acquisition and assessment of talent, evaluate new employees' readiness to contribute, and analyze the impact of a company's culture on retention and performance. Whether accessed over the Web or the phone, users--from job prospects to long-time employees--are led through an interactive experience that approximates true human dialogue, resulting in more effective interviews and employee surveys. HRMC Acclaim is easy to deploy and can be up and running within two weeks. It can be integrated with and extend the functionality of existing applicant tracking and HRIS systems, or provide companies with a complete, end-to-end automated solution from the ground up.

nettop media center  assessments, human capital management, screening,recruiting Read More

Gale Media


Gale Media is the publisher of Modern Distribution Management.

nettop media center  Media Gale Media is the publisher of Modern Distribution Management. Read More

Contact Center Buyer's Guide


Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

nettop media center  contact center,call center,customer center,voip,voice over internet protocol,contact center outsourcing,contact center software,contact center world,contact center management,hosted contact center,contact center services,contact center consulting,call center contact center,contact call center,contact center call center Read More

SayOne Media


SayOne Media focuses on manufacturing and corporate governance. Its publications include The Manufacturer and the Lean Management Journal.

nettop media center  Media SayOne Media focuses on manufacturing and corporate governance. Its publications include The Manufacturer and the Lean Management Journal. Read More

Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

nettop media center  best practices improving performance contact center,best,practices,improving,performance,contact,center,practices improving performance contact center,best improving performance contact center,best practices performance contact center,best practices improving contact center. Read More

NetSuite Unveils New B2B Customer Center for SuiteCommerce


At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC's P.J. Jakovljevic is there to bring you the details.

nettop media center  industry watch, erp, distribution, e-commerce, b2b, b2c, omnichannel, netsuite, suitecommerce Read More

Why Life Sciences Companies Should Engage on Social Media


While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program.

nettop media center  Life Sciences Companies Should Engage on Social Media While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a Read More

How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

nettop media center   Read More

Unisphere Media


Unisphere Media produces print magazines and conducts market research, independently and on a contract basis. It has completed studies in topics like business intelligence, database security, storage, and cloud computing.

nettop media center  Media Unisphere Media produces print magazines and conducts market research, independently and on a contract basis. It has completed studies in topics like business intelligence, database security, storage, and cloud computing. Read More

Classification of Data Center Infrastructure Management (DCIM) Tools


Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification system in place, data center professionals can begin to determine which physical infrastructure management tools they need—and don’t need—to operate their data centers.

nettop media center  DCIM, data center, data center infrastructure management, DCIM management, DCIM classification, IT, IT infrastructure, APC by Schneider Electric Read More

Putman Media, Inc.


Putman Media is a business-to-business media firm. The company publishes print magazines and digital media.

nettop media center  Media, Inc. Putman Media is a business-to-business media firm. The company publishes print magazines and digital media. Read More