Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.
network instant messaging
of the system and network architecture. The newest generation of IP-enabled UC systems provides opportunities to integrate instant messaging (IM) , presence awareness, features such as click-to-call, click-to-conference, Web and voice conferencing, Web or multimedia chat, and document collaboration, all via a common user interface. By integrating these various technologies, UC systems can do more intelligent routing based on what's on the user's calendar, their presence status, and personal rules. UC