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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 network ivr


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

network ivr  Monitoring , Contact Center Network , Contact Center Online , Contact Center Operations , Contact Center Outsourcing , Contact Center Performance , Contact Center Platform , Contact Center Product , Contact Center Professional , Contact Center Providers , Contact Center Publications , Contact Center Quality , Contact Center Reporting , Contact Center Reports , Contact Center Representative , Contact Center Requirements , Contact Center Resources , Contact Center Sales , Contact Center Service , Contact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Business Case - Dunkin Donuts


Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

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Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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Network Protection with Open Space Security


Today’s information technologies present businesses with countless ways to communicate and collaborate, creating a new global work environment that does not follow traditional physical limitations of borders and boundaries. Find out about an approach to network security that extends your protection beyond the workplace to reach remote users and an increasingly mobile workforce.

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Network Associates RePositions Itself as a Security E-Village


With a new organizational strategy, Network Associates hopes to retain and recruit savvy security engineers and leverage the hot IT security market for outside funding and a type of web-based CIO Helpdesk.

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Spinnaker Network Solutions


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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One Network


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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People Business Network (PBN)


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Top 7 Considerations for Your Wireless Network


Learn the right way to install or upgrade a WLAN in Top 7 Considerations for Your Wireless Network.

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