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17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

new customer letters  solution be leveraged in new marketing campaigns? Will marketing campaign data find its way to the customer support center where cross-selling opportunities could be made or lost? While it's true that custom code can be written to integrate products, a true CRM solution provides the functionality of any point solution, as well as a cost-free, seamless way to add features and capabilities whenever you need them. So don't settle for anything less than a comprehensive solution that delivers on the true Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » new customer letters


Emptoris: Opening a New Chapter of Prosperity - Part 1
Good news is scarce these days across the board, and I am always keen on reporting on rare bullish enterprise applications businesses, especially if the

new customer letters  investors brought in a new professional CEO, Patrick D. Quirk, with who I’d met briefly during his tenure at PeopleSoft in the early 2000s. The level of transformation in the organization since Quirk took the helm last fall has been noteworthy. It is indicative of the fact that in recent years software executives presiding over a change of management have found that they need to do much more than send circular letters to customers. Emptoris has done a 180-degree turn from its past focus on the product Read More...
The ROI Dilemma - Part 1 - Look at how bad you Look!
If you're going to use ROI in order to find new business or, justify your solution, be careful. ROI is a loaded gun and you might just shoot yourself.

new customer letters  should consider looking at new software. I told her I would contact her at precisely 8:00AM 12 December. At that time, her Administrative Assistant told me I'm sorry, she's in a meeting. Can I take a message? Being the persistent salesperson that I am, I've called five times since. I was never able to contact her. It's now half past six on 12 February and I figure Hey, maybe she's working late . With my feet propped up on the desk in my home/office, I dial the telephone. After five rings you await the Read More...
IBM Server Line Redrawn
IBM has continued its renaming binge, moving from PCs to servers.

new customer letters  were really no earth-shattering new products nor special features (with the possible exception of Capacity Upgrade on Demand ) announced - just a restating of features IBM believes are advantageous to customers. From this perspective, the announcement is relatively uninteresting. We believe the biggest impact of the product line renaming is related to Linux. For more than six months, IBM has been talking about having enterprise-wide Linux offerings. By replacing the various product lines with the Read More...
Software Growth - Complete the Transaction! Part One
We got many letters for more ideas and details, so we are doing a more in-depth series for supply chain software leaders. In this article we will discuss the

new customer letters  global position and some new verticals. A good strategy follows the transaction play, like the GT-Nexus and Open Harbor partnership, since it addresses the real transaction focus—the shipment—not just the TMS play, but also the compliance issues associated with the shipment. Accenture is building such a system for the US government, integrating Yantra, GT-Nexus and Manugistics to create a huge real-time ocean/land transportation system. Good project for Accenture, but you have to wonder why the Read More...
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

new customer letters  company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes. Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

new customer letters  important component of their new system. The biggest asset your company is your customer data. It is the heart of every CRM system. Without it, you have no CRM system. So why not take good care of it? Start from the beginning and evaluate your current data and how you manage and maintain it. How do you collect your data today? Is it a reliable source? Can you depend on this source in the future? What does your company do with the data? Do you mine it to provide different information? Understanding how you Read More...
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

new customer letters  stores converted to the new model were more than double the increases at Best Buy's regular stores. But in December 2005, shares plunged 12 percent after Best Buy said its third-quarter profit would fall well short of Wall Street expectations because of higher costs. Anderson said in an interview in December that the company's customer-centricity initiative has proved more expensive than anticipated, and Best Buy might have to eliminate staff to help control costs. Right now, the evidence suggests Read More...
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

new customer letters  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

new customer letters  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

new customer letters  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

new customer letters  The importance of this news is that KANA Software is now winning customers in the mid-market, having long been focused on the Tier 1 private and public sector organizations (with its KANA Enterprise edition). The usability, rapid implementation approach, and operational benefits were key in Rent.com’s decision to move forward with KANA Express (formerly Trinicom).  Microsoft .NET-based KANA Express offers customer service and interaction management capabilities delivered on-demand via the cloud model, Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

new customer letters  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

new customer letters  monitoring crm system | new crm system | open source customer relationship management | relationship management | relationship management and marketing | relationship management best practices | relationship management crm system | relationship management definition | relationship management information | relationship management process | relationship management processes | relationship management product | relationship management review | relationship management services | relationship management skills Read More...
Onboarding: Enhancing New Employee Clarity and Confidence
This white paper focuses on organizational practices designed to help maximize role clarity and role confidence for new employees. Examples for how to

new customer letters  Enhancing New Employee Clarity and Confidence This white paper focuses on organizational practices designed to help maximize role clarity and role confidence for new employees. Examples for how to accelerate both role clarity and confidence for new employees and organizations employing these practices are described here. Read More...

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