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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 new customer thank you


Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

new customer thank you  all salesforce.com apps, the new Chatter lets companies access all customer information stored inside salesforce.com’s solutions including customer accounts, campaigns, cases, leads, opportunities, and custom apps built on top of the Salesforce platform. Users can get real-time updates such as quote approvals, service inquiries, or social conversations to connect with customers in the abovementioned new ways. Users can also act on updates around contacts, accounts, opportunities, campaigns, and custom

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements 

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Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

new customer thank you  IT solutions and launching new business initiatives for companies such as IBM , BearingPoint , KPMG , and Salesforce.com . He is a founding principal and managing director of BPT Partners . Paul Greenberg, our other guest, is an internationally renowned expert on customer relationship management. His best-selling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century , is available in eight languages and is used as a university textbook in over 60 countries. He regularly Read More

Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

new customer thank you  Not Revolution Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn't have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise's operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn't suit their needs or that is too complex to be Read More

Reminder: ERP Vendor Shootout


Register today. highlights- pre-scripted demos showcasing each vendor's solution, offering rapid, comparative views of product functionality, user ...

new customer thank you  distributor interested in a new enterprise resource planning (ERP) system? Here's your opportunity to find out firsthand what each of these leading vendor solutions can do to help make your company more competitive and profitable. Register today Highlights - pre-scripted demos showcasing each vendor's solution, offering rapid, comparative views of product functionality, user interfaces, and usability - hosted breakout sessions and access to educational workshops led by top industry consultants. - Read More

Global Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science


At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive operating committee. Jim, director of information technology (IT), was anxiously awaiting the voting result, which was now being announced by Francois, the company’s chief legal counsel. Francois wasn’t one to mince words, and got right to the

new customer thank you  to bring in a new “social media–enabled” hiring system. But, that’s another story . . . System Implementation Benefits The implementation of the additional functionality into the company’s ERP system landscape went smoothly. MegaResistCap had chosen a solution that the vendor promised could be easily extended, and to everyone’s delight, this proved to be the case. The full suite of system extensions for supply chain management (SCM) and global trade management (GTM) took less than 4 months. Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

new customer thank you  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More

Onboarding: Enhancing New Employee Clarity and Confidence


This white paper focuses on organizational practices designed to help maximize role clarity and role confidence for new employees. Examples for how to accelerate both role clarity and confidence for new employees and organizations employing these practices are described here.

new customer thank you  Enhancing New Employee Clarity and Confidence This white paper focuses on organizational practices designed to help maximize role clarity and role confidence for new employees. Examples for how to accelerate both role clarity and confidence for new employees and organizations employing these practices are described here. Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

new customer thank you  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More

Never Gonna Give You Up, Never Gonna Let You Go


Cost overruns are an all too common phenomenon with information technology (IT) projects. A myriad of causes are to blame: scope creep, improper budgeting, and customization cost underestimating, just to name a few. Then there’s one that I experienced in a previous occupation, let’s call it “One More Week” or “OMW.” The client company’s goal was to resolve some compliance issues that

new customer thank you  to avoid having a new consultant who would need to be brought up to speed on the project. So with this in mind, my schedule was shifted and I was back the next week, and the next, and the next, etc. There were several reasons for the time overrun, which could be categorized along the lines of the comments I received: I forget I’ve thought about it and this/these need(s) to be completely redone It would be really great if … Oh shit, we have to have that too, but I didn’t know it “I forget” was a Read More

On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.


You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader, more global scale. But do you know what IT asset management (ITAM) is and how it can benefit your company? Learn about ITAM solutions that can help your organization gain greater control over the various components, including software and hardware, within your IT architectures.

new customer thank you  critical business needs. As new features are introduced by the on-demand vendor, customers can rapidly take advantages of these features without having to upgrade. Optimized performance, reliability, and security SaaS providers are accountable for uptime and service level agreements and their primary focus is on system reliability, security and performance. They tend to invest significant resources into their data centers and equipment, maintain redundant servers and backup systems to eliminate downtime Read More

Customer Analytics in the Age of Social Media


This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes.

new customer thank you  Analytics in the Age of Social Media This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes. Read More

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

new customer thank you  expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More

I Love Customers—How Customer-centricity Drives Bottom Line Benefits


More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more.

new customer thank you  Love Customers—How Customer-centricity Drives Bottom Line Benefits More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more. Read More

Flexible Customer Data Integration Solution Adapts to Your Business Needs


Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements, and alignment with an organization's internal processes.

new customer thank you  Customer Data Integration Solution Adapts to Your Business Needs Customer data integration (CDI) has become one of the buzzwords within the master data management (MDM) industry. Although the concept of creating a single organizational view of the customer is noble and desirable, its value should also be justified by organizations. To implement a customer data hub that only creates a centralized view of an organization's customer-related data does not affect a company's bottom line, unless Read More

New Web Threats in 2009


The new web-borne threats attacking business networks are more intense and sophisticated than ever. Methods using rich media, web 2.0 collaboration tools, and a host of other technologies expose networks to a new breed of web security threats. Find out what the latest web security threats are, including the risks and business impact these threats represent, and understand the advantages of hosted security solutions.

new customer thank you  Threats in 2009 The new web-borne threats attacking business networks are more intense and sophisticated than ever. Methods using rich media, web 2.0 collaboration tools, and a host of other technologies expose networks to a new breed of web security threats. Find out what the latest web security threats are, including the risks and business impact these threats represent, and understand the advantages of hosted security solutions. Read More