Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.
product developers for the next generation of 'satisfiers' in the killer product. The Value Shift Managing performance—sustained, responsive, and customer centric—changes the way we think about, procure, and manage supply chains. This value shift to the real desired outcomes, performance-based management (PBM), has a dramatic impact on the design and cost of supply chains, as well as how core suppliers and OEMs design, build, and service their products. It changes the business models of the