This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that should be asked. It is important to ensure that a SaaS solution is well aligned with business requirements, and can accommodate change and growth. The paper also provides an evaluation template for executives to use in conducting evaluations of SaaS solutions.
non functional requirement rfp
performance levels, credits for non-performance and define how, and how soon, chronic problems will be resolved. More specifically, the SIAA held that the SLA should identify what is being measured and how it is being measured, as well as the number of times an incident may occur before being considered as chronic. Ultimately, quality of service is nothing more than the user's experience. And SLAs are nothing more than insurance policies. Metrics are descriptive and a way to approximate the user's