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Creating a Winning Data Transmission Service
Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully

non service call  This includes identifying other non-managed transfers that will fail, for similar reasons, in the future. Strive to reduce the complexity What business needs is a file transfer architecture that reduces the overall complexity in the environment and at the same time provides better visibility, auditability, and control. And the reasons why are clear. Different FTP products across numerous platforms create a complex operating environment. It s not only unwieldy, but it s next to impossible to gain Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » non service call


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

non service call  Platform (VSP) , a non-proprietary, open technology platform. Since 2010, the vendor has released the following next-generation solutions on the aforementioned VSP foundation (see Figure 1): VServiceManagement —an end-to-end service management solution for customer support, field service, and mobile environments; and VContactCenter —a solution for internal, external/business process outsourcing (BPO), and hybrid contact centers. These application systems are built on a service-oriented architecture Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

non service call  dashboards to provide a non-technical real-time view of how IT services are supporting business processes. Although an IT department may be responsible for IT services, it clearly makes sense for the business process owners ultimately accountable for a business service to be aware of IT service quality at any given moment. Practical experience also shows that when organizations do this, steps can be taken in the business arena to mitigate the consequences of IT problems. For example, if there is Read More...
Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

non service call  her problem to a non-technical customer service representative (CSR). Previously, our customer devoted hours of training to help CSRs understand plumbing and electrical scenarios so they could capture relevant information for the tech. However, if the reported problem differed from the actual problem, the company had to dispatch a different tech with the correct certifications, equipment, or parts needed to make the fix. By deploying VServiceManagement, the company’s CSRs are now able to capture the Read More...
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

non service call  distribution, healthcare, manufacturing, nonprofit, and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small to midsized businesses. Formed in 1981, Sage Software was floated on the London Stock Exchange in 1989 and the Group now has 5.0 million customers and employs more than 10,500 people worldwide. For more information, please visit the Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

non service call  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

non service call  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications busi Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

non service call  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

non service call  Productization Service Productization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Epicor is introducing a new approach to the way enterprise resource planning (ERP) systems are designed, built, and used. We've redefined enterprise application software: gone are the technology barriers, integration barriers, and accessibility barriers that stifle productivity. In their place is a newfound sense of collaboration, compatibility Read More...
Avoid the Perils of Service Parts Planning in Supply Chain Management
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional

non service call  this difference. Inventory turnover (synonymous with inventory turns ) is the number of times that an inventory cycles, or turns over, during the year, and a frequently used method to compute inventory turnover is to divide the average inventory level into the annual cost of sales. For example, an average inventory of $3 million divided into an annual cost of sales of $21 million means that inventory turned over seven times. Also, conventional inventory ordering/cost management strategies, like Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

non service call  CRM,online,Epicor,self-service,clientele,customer Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

non service call  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More...
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

non service call  call center software, call center cloud Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


non service call  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

non service call  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...

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