The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.
In "Unified Communications: The Layman's Guide," contributing Ziff Davis analyst Cindy Waxer breaks down UC by defining it and explaining how it works; indicates the return on investment (ROI) as well as the UC challenges in an organization; and suggest some questions that IT leaders need to ask before deployment.
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