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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 nostro account


SAP Users Speak Out on Credit and Collections Shortcomings
A recent survey of companies which have implemented SAP Accounts Receivable reveal more than a few areas where the system failed to deliver. Although nearly all

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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24-7 INtouch


24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue.

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Establishing Energy as Enterprise Currency: Minimizing Expenses and Risks


CFOs and CEOs face increasing expense burdens. Rising energy costs—one of the fastest growing expenses—can account for up to 80% of operating and maintenance expenditures. This paper explains how organizations can establish a strategy, program, and culture of managing energy usage of assets that is accurate, repeatable, timely, and cost-effective—financially and environmentally—to establish energy as an enterprise currency.

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Web 2.0: “Code Free” Siebel Web Service Integration


One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end systems. However, it is now possible to create a real-time web service interface to other applications from Siebel 7.8 or 8.0, without writing a single line of code.

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On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.


You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader, more global scale. But do you know what IT asset management (ITAM) is and how it can benefit your company? Learn about ITAM solutions that can help your organization gain greater control over the various components, including software and hardware, within your IT architectures.

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Using Business Intelligence Infrastructure to Ensure Compliancy with the Sarbanes-Oxley Act


The 2002 Sarbanes-Oxley Act (SOX) has affected organizations, their data, and their reporting processes, putting a strain on how their financials are managed. Business intelligence solutions provide answers to these issues, allowing organizations to address SOX compliancy.

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Just How Smart Is Your Scheduler?


Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has been missing from the feature set for field service activities and processes in other

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Enterprise Applications--The Genesis and Future, Revisited Part One: 1960s--Pre-Computer Era


Knowing the history and evolution of enterprise applications is essential to understanding their current use and future developments. Each step in the evolution of the software is built on the fundamentals and principles developed within the previous one, which holds true for the contemporary phase of the 2000s as well.

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Software Size Units


The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the complexities of software development. This paper proposes software size units (SSUs) as an alternative to points, defines their component elements, and explains how to use SSUs for more accurate software estimations and easier productivity assessments.

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Achieving Growth: New Accounts versus Up-selling to Existing Accounts


A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting as their previous top concern. Can enterprise application providers to take advantage of this new focus?

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A Tectonic Shift in Communications Customer Life Cycle Management


Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

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