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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+
Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based

note on crm  than any other ). Note that Pivotal CRM scores a weighted average of 88.84, while NetSuite CRM+ scores 84.53:     (click to enlarge) Now, you know as well as I do that software selections are not based on features and functionality alone. Other factors include (but are certainly not limited to) implementation strategy, vertical expertise, and of course, pricing. It’s also true that even from a purely function/feature perspective, the “flat ratings” don’t tell you everything you need to know. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » note on crm


xTuple Ends 2012 on a High Note
In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands

note on crm  2012 on a High Note In the final days of 2012, xTuple , a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands of professional users,  reported its second consecutive record quarter of sales for 2012 . Due to a surge of new customers in manufacturing and distribution, revenue was reportedly up 74 percent over the third quarter last year—and sales in the first three quarters of 2012 were up 59 percent overall from the same time period Read More...
War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

note on crm  needs. We should still note that this version is in beta release, with more functionality coming soon. Microsoft Dynamics CRM Online is based on the release of Microsoft Dynamics CRM 4.0 , a fully multi-tenant application platform that supports deployments in on-premise environments, in partner-hosted environments, and via the new Microsoft Dynamics CRM Online service. To nitpick, the fully multi-tenant term may not be correct, since multi-tenant means that all customers are using the very same Read More...
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

note on crm  reference in the Tech Note sited above) lapped the corporate shores. As the technology development and consolidation continues unphased, if not stoked, by the economic downturn today, analysts, busy re-defining CRM as a software space and an ecosystem, - very fuzzy - have given rise to the notion of sub areas of CRM; namely, Operational CRM, Analytical CRM and Collaborative CRM. We've got wireless customer service, customer self-service, marketing analytics, collaborative e-commerce, employee Read More...
Ross Systems Ends Year On a Sour Note and Braces Itself For Survivor’s Game
Ross Systems’ transition from ERP to e-commerce has been a harrowing experience during the last 18 months. On September 14, the company announced yet another

note on crm  Year On a Sour Note and Braces Itself For Survivor’s Game Ross Systems Ends Year On a Sour Note and Braces Itself For Survivor's Game P.J. Jakovljevic - October 9, 2000 Event Summary Ross Systems, a provider of ERP and e-business solutions for mid-market process manufacturers, reported results for its fourth quarter ended June 30, 2000 and for fiscal year 2000. According to a press release from September 14 revenues in the quarter were $16.4 million, down 36% from $25.7 million in the same quarter of Read More...
Protecting Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks
Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from

note on crm  Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from document ownership can create additional security concerns, as IT services are outsourced. To address these issues, you need to ensure your security solution provides visible and on-going encryption of sensitive data files Read More...
NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

note on crm   Read More...
TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

note on crm  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)
Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's

note on crm  and strong support. Other noted products in the Spanish market are Microsoft Dynamics NAV  ,  Microsoft Dynamics AX , SAP Business One and Sage Logic Class . Still,  somewhat embarrassingly, Agresso at long last took a look under the hood and realized that CCS had a strong CRM product too as well as a sizable and seasoned CRM implementation team. In fact, Agresso CRM offers five distinct advantages that lead against competitive software offerings: A thin web interface, including a web-based Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

note on crm  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More...
Single Sign-on (SSO): Truths and Myths
Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product

note on crm  Sign-on (SSO): Truths and Myths Single Sign-on (SSO): Truths and Myths If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. OneSign® Single Sign-On provides a solution that is radically easy to implement - streamlining and tightening security without requiring any scripting, modifications to existing directories or applications, or inconvenient changes to end-user workflow. OneSign SSO enables convenient access to any and all enterpris Read More...
Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can

note on crm  product accomplishes each one. Note how many places you need to go to fully edit a record, how many screen changes, and how easy it is to move around the product. Without this approach, each vendor will show you just where their product shines. This is the most objective approach to product evaluation.With these CRM purchase and deployment tips your company can experience the positive bottom line impact hosted CRM now offers. Searches related to Cutting the Risk from CRM Purchase and Deployment : CRM Read More...
Oracle CRM
Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features

note on crm  in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More...

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