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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 notes acl


Best Software To Hold Competition At Bay
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend

notes acl  (Internet Mail) and Lotus Notes e-mail folders from within ACT!. Users can set up multiple accounts and view them all from within ACT!. Because tracking the history of e-mail correspondence is a critical part of contact management, there are three history options that are available when sending e-mail from either ACT! e-mail or Outlook. In addition to traditional e-mail history options such as including the subject line only in the notes section or attaching the full e-mail to the contact record, users

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Second Generation IP Telephony


As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and traceability.

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FinancialForce ERP Summer '14 Features Enhancements in PSA and Financial Management


The cloud software vendor FinancialForce.com recently announced FinancialForce ERP Summer '14, featuring enhancements in PSA and financial management. The new version more closely aligns ERP processes around customer touchpoints to drive closer relationships between sales and service staff and stronger inter-departmental planning between sales, services, HR, and finance.

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Case Study: Oxford University Press


Oxford University Press (OUP), the largest university press in the world, publishes over 4,500 books per year. OUP has long used electronic data interchange (EDI) for inbound orders, invoices, and credit and delivery notes. Learn why incorporating a value-added network (VAN) to its existing EDI software helped OUP improve its warehouse efficiency, boost trading partner adoption, and reduce annual VAN costs by 60 percent.

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Lotus Notes R5 ~ A Breath of Fresh Air


Lotus Notes has just surpassed the 50,000,000-installed base mark, giving Microsoft’s Exchange server a good “run for the money”.

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Commerce One: First SAP, then Microsoft. But What About Clarus?


Commerce One announced an expanded partnership with Microsoft. Will e-procurement be an integral part of your next operating system?

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IBM’s Marketplace Solutions: Is Ariba Not Enough?


IBM trains its sights on helping businesses create online marketplaces. But, we ask our staff prognosticator, isn’t that what partner Ariba does?

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So, You’re Considering a Paperless Office?


The concept of the paperless office has been around for many years, but only recently has this concept been turned into reality. This article analyzes the advantages and disadvantages of having a paperless office.

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Attensity Analyze


Attensity Analyze gives customer service organizations the tools to analyze subscriber conversations across external media, including review sites, blogs, forums, Twitter, Facebook, YouTube videos, mainstream news sites, and others, as well as the free-form notes stored in internal sources such as customer relationship management or contact center notes, surveys, and incoming e-mail, and to relate those conversations to internal data on sales figures, inventory numbers, customer service records, and more. A wide variety of out-of-the-box reports help to track and analyze ongoing relevant conversations about brands, products, and competitors to identify influential opinion leaders and sources and understand sentiment and issues, along with industry trends.  

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Types of Project Management Communication: Part One of a Three-part Series


As with almost every business activity, the importance of communication cannot be overstated when managing projects. Examining the various phases of project management, it’s easy to see the importance of all types of communication at each phase. By taking a closer look at the main phases of project management listed below, we will discuss strategies to obtain both internal and

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The Intranet Has Come a Long Way: Where is it Going Next?


The intranet was born from the marriage of two opposing business initiatives. The word processing department was cutting costs by eliminating the printed telephone directory and the information systems department was trying to find any reason for playing with HTML. Well, maybe not exactly, but not too far from the truth. What lies on the horizon for this collaboration technology?

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