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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 o part 12


The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

o part 12  to regain keyboard input. O   ODBC - Open DataBase Connectivity . This is a standard protocol that is used to run queries against databases that are not natively supported (supported directly, with their own language) by an application. Most databases support ODBC connections to front-end tools, in addition to supporting specific applications natively. ODS - Operational Data Store . Part of the data warehouse; fed with scores, behaviors, and clusters in near real-time, to be able to react live to cust

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Outsourcing 101 - A Primer Part Two: Outsourcing Categories


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.

o part 12  management Payroll processing Training o Recruiting Records management Supply chain management and logistics Physical material control activities Inbound transportation Customs brokerage Warehousing Outbound transportation IT-based supply chain services Order management Warehouse management/inventory management Event management Freight forwarding Transportation management Other areas that are emerging in the BPO space include: Engineering/design Drafting services Design digitization (paper to CAD) Design Read More

Provia Tackles RFID in a Twofold Manner Part One: Recent Annoucements


The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia, which certainly still continues to differentiate its value proposition despite its smaller stature and quieter nature compared to most of its adversaries. Most recently, it would be its early embrace of RFID through two offerings for different levels of RFID needs: 1) ViaWare WMS--RFID compliant product, for intrinsic RFID enablement of many processes within the supply chain, and 2) the RFIDware add-on module, for achieving outbound RFID tag application only.

o part 12  Web, e-mail, pager, fax, o r extensible markup language (XML) documents, and it also interfaces with other SCE, supply chain planning (SCP), and enterprise resource planning (ERP) products or legacy systems. Provia has also been addressing supply chain collaboration and performance management, by providing tools that allow clients to set key performance indicators (KPI), monitor their performance against KPIs, and notify them when the KPIs are outside of specified bounds. A web-based structure connects al Read More

3M Wraps Up HighJump, While Retalix Shops OMI International Part One: Recent Events


It appears that instead of a direct intra-market consolidation, some smaller, but profitable, undercapitalized, and undervalued warehouse management and supply chain execution vendors have lately found a shelter under wealthy, more visible parent companies with complementary products.

o part 12  HighJump, While Retalix Shops OMI International Part One: Recent Events Event Summary The consolidation within the warehouse management systems (WMS) and supply chain execution (SCE) market, which has long been predicted by certain pundits who also explain the various reasons why it has never taken place, seems to have taken another route very recently. Namely, instead of a direct intra-market consolidation, some tormented public SCE/WMS vendors or smaller, but profitable, undercapitalized, and undervalue Read More

SouthWare Excellence Series: Making Excellence Easier Part One: Company Background and Product Overview


SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true business management system (accounting + exception management + task management), and for that reason alone it should receive serious consideration.

o part 12  Users can assign their own part numbers or the system will automatically generate part numbers to fit the row and column combinations. The system will also generate different price multipliers per row or per column. Marketing Catalogs : This feature allows users to group items into logical categories that can then be used to improve lookup speed, create logical ordering systems on web sites, or to improve inquiries. As an example, users can post items on web sites using multiple categories (e.g. coats / Read More

To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIa)


The first part of this blog series described the opportunity for software as a service (SaaS) or on-demand enterprise applications, especially in the current difficult economic milieu. But before any vendor can embark on delivering a SaaS offering, it must understand several misconceptions about SaaS. Part two then analyzed the first two of the top five SaaS assumptions that Gartner recently

o part 12  that SaaS applications cater only to basic functional requirements. As said in Part II, SaaS applications are highly configurable at the metadata level, with many customization capabilities coming inherently from within an application platform as a service (PaaS ). In the next parts of this blog series I will talk about some good examples in which complete custom applications have been built using a commercially available PaaS. However, Gartner warns that some gaps might remain for truly complex, Read More

The Power of Knowledge -- Knowledge is Power (Part 3)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics, and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM). Potential SKM Benefits

o part 12  mentioned at the end of Part 2 , more comprehensively, Servigistics states that the SKM solution can: Reduce troubleshooting time by solving issues once and making the resolutions available across the service organization for the future; Decrease the number of service calls by empowering customers, technicians, partners, and dealers to reliably and accurately find their solutions through self-service. In other words, organizations can avoid service calls for problems that can be resolved remotely or by Read More

Some Belated Insights from, well, Deltek Insight 2010 - Part 2


Part 1 of this blog series started with me lamenting my inability to attend the Deltek Insight 2010 conference. However, I recently had an in-depth post-event recap instead with Deltek’s in-the-know staff members. What then followed in Part 1 were descriptions of the major developments that transpired at Deltek Insight 2010 in terms of already released products and those

o part 12  Deltek’s add-on products (some of which were mentioned in Part 1 ), customers wanted the ability to use the products for a flexible number of staff or for a defined period of time – other than a lifetime. Effective at Insight 2010, Deltek is now offering selected add-on products as an annual subscription. The benefits are clear: it costs less to get access to new capabilities than it did with a Perpetual License. Users now have more flexibility in terms of the number of users, and the ability to Read More

Deltek's Second Bite at the IPO Cherry (Part IV)


Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product] suites. It also tackled the related potential opportunities for Deltek. For one, key up- and cross-sell opportunities should come from: Additional modules, especially from the newly minted Deltek EPM [evaluate this product] suite: The

o part 12  s Second Bite at the IPO Cherry (Part IV) Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [ evaluate this product ] and Deltek Costpoint 6 [ evaluate this product ] suites. It also tackled the related potential opportunities for Deltek. For one, key up- and cross-sell opportunities should come from: Additional modules, especially from the newly minted Deltek EPM [ evaluate this product ] suite: The majority of new Deltek customers initially purchase a single Read More

A Tale of a Few Good SCM Players - Part 4


Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an impeccable supply chain management (SCM) software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain

o part 12  explained the ongoing resurgence of JDA Software . Part 4 of this blog post series will conclude with predictions about what’s in store (no pun intended) for all three renowned SCM vendors. Deconstructing Manhattan, RedPrairie, and JDA With an expanding product line, add-on business outside the traditional  warehouse management system (WMS)  workhorse has been a solid part of RedPrairie’s revenue stream. The  acquired retail store systems mentioned in Part 2  have sold relatively well Read More

The Power of Knowledge -- Knowledge is Power (Part 2)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been offered by Servigistics. Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM, is designed to meet the requirements of the technical

o part 12  rather than a cost of doing business. The third and final part of this blog series will conclude with the potential benefits of the SKM solution and its competitive landscape. In the meantime, what are your views, comments, opinions, etc. about KM deployments in general, and about Servigistcs’ SKM per se? Read More

The Intelligence of Social Media (Part 2)


In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining: a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses

o part 12  Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis Read More

12th Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date


The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:Hot on the heel...

o part 12  Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date 12th Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date Save the Date!! The 12th Vendor Shootout ™ for ERP Dallas, Texas, USA October 12-13, 2011 Dallas Marriott Quorum Manufacturers and distributors: Hot on the heels of a hugely successful 11th Vendor Shootout for ERP in Boston, the show moves to Dallas, Texas, USA for another round. Hosted by the VAR Community , moderated by Technology Evaluation Centers Read More

JDA FOCUS 2010 Impressions - Part 2


Part 1 of this blog series talked about my attendance of the JDA FOCUS 2010 conference on the heels of the recent merger between JDA Software (NASDAQ: JDAS) and i2 Technologies. The article first discussed the different geneses and cultures of the two merging parties. One major outcome of the conference was JDA’s unveiled plan to converge most of its existing and acquired

o part 12  FOCUS 2010 Impressions - Part 2 Part 1 of this blog series  talked about my attendance of  the JDA FOCUS 2010 conference  on the  heels of the recent merger between JDA Software  (NASDAQ: JDAS) and i2 Technologies . The article first discussed the different geneses and cultures of the two merging parties. One major outcome of the conference was JDA’s unveiled plan to converge most of its existing and acquired product sets. To that end, JDA pledged several key commitments to its customers, Read More