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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

o part 8  to regain keyboard input. O   ODBC - Open DataBase Connectivity . This is a standard protocol that is used to run queries against databases that are not natively supported (supported directly, with their own language) by an application. Most databases support ODBC connections to front-end tools, in addition to supporting specific applications natively. ODS - Operational Data Store . Part of the data warehouse; fed with scores, behaviors, and clusters in near real-time, to be able to react live to Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » o part 8


Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

o part 8  does a video posting on YouTube . The final part of this series will analyze the underlying product architecture that enables the rich functionality of Saba’s People Cloud. In the meantime, your comments, thoughts, suggestions or individual experiences with talent management, learning management, and social software solutions and use cases (see Part 1) are more than welcome. Read More
Optiant Going to a (Much) Better Place: Logility - Part 3
Part 1 of this series analyzed the late-March acquisition of long-struggling inventory optimization (IO) provider Optiant by long well-performing supply chain

o part 8  for the upper end of the market. The final part of this blog series now continues with the analysis of the Logility Voyager Solutions suite and analyzes how Optiant might fit in. As depicted in Figure 1 below, Logility Voyager is a set of both SCP and supply chain execution (SCE) solutions, which is a comprehensive solution rarely offered in the market (even by much larger SCM providers). Supply Chain Planning This set of modules within Logility Voyager Solutions optimizes material, inventory, Read More
Top 10 Reasons For Having A Project Kickoff - Part II
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don’t

o part 8  10 Reasons For Having A Project Kickoff - Part II Top 10 Reasons For Having A Project Kickoff - Part II Featured Author - Joseph J. Strub - January 1, 2004 Introduction You are about to embark on an important project. Perhaps the project is implementing an ERP package, getting critical applications ready for the busy season, or setting up a warehouse and inventory for radio frequency operations. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Read More
One Vendor’s Mission to Make Service Businesses Click - Part 3
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization

o part 8  company’s Mobility Suite, which came out in 2006 (as mentioned in Part 2 ). In fact, with tight integration to the ClickSchedule module’s optimization capabilities, the vendor is confident that it now has the best mobile solution on the market. ClickSoftware’s mobility solutions support high-end devices such as Microsoft Windows -based  rugged laptops  and tablets and  Windows Mobile -based devices , as well as more consumer-oriented  smartphones . This device choice comes through separate Read More
What Can Manufacturers Do in a Tough Economy? - Part II
Part I of this blog series outlined the first three suggested

o part 8  Can Manufacturers Do in a Tough Economy? - Part II Part I of this blog series outlined the first three suggested winning strategies by JDA Software Group Inc. that manufacturers (especially of consumer goods) could instantly deploy to drive up margins and protect shareholder value in the current economic climate (malaise). I also took the liberty of mapping, with the help of some current and former employees of JDA Software  and former Manugistics (now part of JDA), the appropriate current JDA Read More
FRx Poised To Permeate Many More General Ledgers Part One: Executive Summary
FRx Software Corporation, a Microsoft company and a part of Microsoft Business Solutions, might be the best example of Microsoft’s coopetitiveness.

o part 8  Poised To Permeate Many More General Ledgers Part One: Executive Summary Event Summary FRx Software ( www.frxsoftware.com ), a prominent provider of financial analytic applications to mid-market and corporate businesses, has largely remained on its established track after being acquired first by one of its erstwhile greatest partners, former Great Plains Software in 2000, and particularly after its new owner subsequently ended up under Microsoft's roof in 2001 (see Microsoft And Great Plains - A Friends Read More
A Modern Tale of Long (Supply Chain) Tails -- Part II
Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor ToolsGroup and its solution

o part 8  Modern Tale of Long (Supply Chain) Tails -- Part II Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor  ToolsGroup and its solution for planning and optimizing finished goods in distribution environments. So, How Does ToolsGroup Solve the Distribution Puzzle? Most of the benefits are driven here by the distinctive Stock Mix Optimization capability that has delivered higher service levels with much less inventory for Read More
Will 2013 Be IBS’ Comeback Year? Part 2
In part 1 of this series, we took a look at IBS, some of the challenges the company was facing, and its software offerings for the business community. To

o part 8  2013 Be IBS’ Comeback Year? Part 2 In part 1 of this series, we took a look at IBS , some of the challenges the company was facing, and its software offerings for the business community. To discuss the aforementioned issues (see part 1 ) and IBS’ ongoing turnaround, we recently spoke to Doug Braun, the chief executive officer (CEO) of IBS. As CEO, Mr. Braun is responsible for translating business needs into products that solve customer supply chain problems. TEC: How would you describe IBS’s Read More
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

o part 8  can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're looking for a new CRM system or want to upgrade or improve Read More
Partner-Friendly Oracle Update - Part 2
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle

o part 8  Friendly Oracle Update - Part 2 Part 1 of this blog series outlined Oracle ’s recent (and seemingly genuine) change of heart and approach towards partnering . The analysis then moved into Oracle's VAD Remarketer Program , which was launched about two years ago to allow partners to determine the best growth path for their business. A Remarketer is a new class of Oracle reseller with the ability to resell only the products that fall under Oracle’s 1-Click Ordering Programs and strictly under Read More
The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

o part 8  actual workflows at customer organizations. This part continues with more of Pega’s value proposition and its “BPM secret sauce” ingredients, such as a so-called “servicing backbone” for service organizations.   Showing a Servicing Backbone Customer service  typically moves service requests through many systems and many hands in departmental silos (e.g., sales, service, operations, product development, administration), but not always as planned. Inevitable business changes create execution Read More
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

o part 8  supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not surprisingly) argued that enterprises should use IT tools to innovate and create differentiation, especially during a difficult economy .  Moreover, a long-term SAP analyst relationship contact privately solicited my opinion on the extent to which these esteemed academics understand our industry. According to the “you asked for it” motto, here is the continuation of my thoughts Read More
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