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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 objective crm the service industry journal

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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e-Business Service Provider Evaluation & Selection


This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

objective crm the service industry journal  no ability to gather objective, validated, updated data on the vendor alternatives. As you may well know, vendors have a tendency to exaggerate product, service and corporate capabilities if it enables them to move to the next phase of the deal. It is possible for the Vendor and client approaches to the engagement to be mismatched. Vendor approaches to an engagement can range from ''loose'' control and seat-of-the-pants to an overly structured process that can delay or inhibit results. If the Vendor''s Read More

Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management


This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession planning can make a bottom-line difference in a retailer’s ability to reduce turnover, manage change, and achieve strategic goals. It also examines how retailers are using software-as-a-service (SaaS) solutions to make optimum use of budgetary and staff resources.

objective crm the service industry journal  common language – and objective metrics – to use in keeping recruitment and selection, assessments, learning, career and succession planning, and employee development all aligned with both immediate and long-term retail business goals. Implementing a strong talent management system obviously takes a serious investment of time and resources. For retailers, the return on investment, however, can be significant. According to research reported by HR Magazine: Retailers that spend 3.5% to 4% of their Read More

The (Underappreciated) Value of B2B Pricing Software


Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is a critically important discipline within any enterprise, touching many departments, from sales and marketing to finance. And yet, does anyone know whether their company is making the best pricing decisions? TEC Principal Analyst P.J. Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B enterprises.

objective crm the service industry journal  keep, are not reliably objective), peer pricing, cost-plus pricing, comparison pricing, etc. These are the traditional ad hoc pricing methods that are proving to be detrimental in this day and age of sophisticated, but fickle, customers. In addition, a lack of uniform, scientific pricing and goals and a lack of complete, relevant, and timely data further add to the pricing problems that most companies in manufacturing, services, and distribution industries face. B2B segmentation factors can be related to Read More

Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises


This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that should be asked. It is important to ensure that a SaaS solution is well aligned with business requirements, and can accommodate change and growth. The paper also provides an evaluation template for executives to use in conducting evaluations of SaaS solutions.

objective crm the service industry journal  to achieve their business objectives than traditional packaged applications. At the same time SaaS alleviates many of the responsibility of managing the hardware, software, networks, and people that are behind the scenes of small and mid-sized enterprise business operations. SaaS business solutions are advantageous in many ways. They are more affordable and implemented more quickly. The modular functionality of SaaS solutions is fairly easy to extend, modify, and integrate with on-premise vendor Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

objective crm the service industry journal  achieving such a lofty objective requires not only an understanding of how heterogeneous and disparate a company’s data is, but of the associated business impacts. An EIM strategy, developed jointly by business and IT, is the best first step. EIM Strategy Not surprisingly, many organizations implement portions of EIM without realizing it. A common example of this is a firm that was desperate to provide a sales contact and pipeline tracking tool to its diverse and geographically distributed sales force. Read More

Connect the Dots: Simplifying the Online Ad Business


Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly large shares of the overall online revenue. Traditional publishers have been at a disadvantage and struggling to regain control over their online ad business. In this white paper, we propose a solution that straddles the whole value chain through a suite of previously unconnected technologies. By connecting all these dots, publishers are empowered to effectively create and use behavioral data patterns of their visitors, and sell advertisement with exclusive access to different types of audiences--thus returning to a more profitable business model of advertising in media.

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On the Move: Great Productivity Solutions for the Mobile Sales Team


In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a mobile sales team. Selling will be a mobile discipline. It’s imperative to craft a plan for making mobility standard and keeping information secure.

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Putting the "I" in CRM Series 1: The Impact to the Sales Team


Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.

objective crm the service industry journal  the I in CRM Series 1: The Impact to the Sales Team Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines. Read More

Design Anywhere: Maximizing the Global Opportunity, Minimizing the IP Risk


Design globalization—and the access it provides to new markets, talents, and resources around the world—offers many opportunities to manufacturers today. Tapping into this growing network of suppliers and partners does bring risks and challenges. You can achieve best-in-class performance in a global design environment and achieve greater profitability. Find out the product design strategies of best-in-class manufacturers.

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The World in Crisis: A Report on the Impact on Global Outsourcing Relations


As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers.

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Building the Supply Chain of the Future


In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more.

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Making the Sound Choice: Avoid the Common Pitfalls When Choosing a Saas Vendor


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objective crm the service industry journal  the Sound Choice: Avoid the Common Pitfalls When Choosing a Saas Vendor Organizations are frequently turning to software-as-a-service (SaaS) solutions for their customer relationship management (CRM) needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. This e-book aims to help organizations make a smart CRM choice. Read More

Back to the Future—Revisiting Capital and the Bank of Tomorrow


Over the decades there have been many views on what the bank of the future would be. Some ideas have been radical and some have been transitional, while others never really took hold. It just might be that what we need for the bank of tomorrow is not a new model, but rather one that takes inspiration from the bank of yesterday. Download this paper and find out more.

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Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

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Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?


Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this

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