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Documents related to » office service pack 1


Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

OFFICE SERVICE PACK 1: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

HP Announces Customer Engagement as a Service » The TEC Blog
CBR s blog Chief Pricing Officer CIO-Reinvented blog Clarity on PLM Connected Enterprise CPG Chatter CRM Intelligence & Strategy Dave Stein s Blog Deal Architect Denis Pombriant eCommerce Insights Enterprise 2.0 blog Enterprise Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie

OFFICE SERVICE PACK 1: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

Plateau as a Service for Talent Management » The TEC Blog
CBR s blog Chief Pricing Officer CIO-Reinvented blog Clarity on PLM Connected Enterprise CPG Chatter CRM Intelligence & Strategy Dave Stein s Blog Deal Architect Denis Pombriant eCommerce Insights Enterprise 2.0 blog Enterprise Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie

OFFICE SERVICE PACK 1: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

OFFICE SERVICE PACK 1: What Is Software as a Service? What Is Software as a Service? P.J. Jakovljevic - March 15, 2006 Read Comments Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted;
3/15/2006

PTC Acquires Servigistics – Doubles Up on Its “Product and Service Advantage” Mantra » The TEC Blog
CBR s blog Chief Pricing Officer CIO-Reinvented blog Clarity on PLM Connected Enterprise CPG Chatter CRM Intelligence & Strategy Dave Stein s Blog Deal Architect Denis Pombriant eCommerce Insights Enterprise 2.0 blog Enterprise Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie

OFFICE SERVICE PACK 1: 4cs, Arbortext, CAD, Creo, dassault systemes, ERP, mca solutions, Oracle, planetptc live 2012, plm, PTC, SAP, SCM, service lifecycle management, servigistics, siemens, slm, Windchill, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-08-2012

Hydro One Networks Chooses Space-Time Insight to Improve Service Reliability » The TEC Blog
CBR s blog Chief Pricing Officer CIO-Reinvented blog Clarity on PLM Connected Enterprise CPG Chatter CRM Intelligence & Strategy Dave Stein s Blog Deal Architect Denis Pombriant eCommerce Insights Enterprise 2.0 blog Enterprise Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie

OFFICE SERVICE PACK 1: analytics, bi, business analytics, Business Intelligence, hydro one, industry watch, location intelligence, operational intelligence, si, situational intelligence, space time insight, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-02-2013

ClickSoftware and NetSuite Partner for Cloud Field Service » The TEC Blog
CBR s blog Chief Pricing Officer CIO-Reinvented blog Clarity on PLM Connected Enterprise CPG Chatter CRM Intelligence & Strategy Dave Stein s Blog Deal Architect Denis Pombriant eCommerce Insights Enterprise 2.0 blog Enterprise Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie

OFFICE SERVICE PACK 1: clicksoftware, ClickSoftware SuiteApp, Cloud, CRM, customer service, field service, fsm, industry watch, mobility, NetSuite, SaaS, SAP, servicemax, SuiteWorld, toa technologies, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-05-2013

Lotus Announces Upcoming Release of ASP Solution Pack
SAN JOSE, Calif., Oct. 26, 1999 -- At ISPCON'99, IBM's Lotus Development Corp. today announced the ASP Solution Pack, a hosted applications offering that provides a Lotus Domino- and IBM WebSphere-powered platform and a ready-to-rent solution set directly targeted at the needs of Application Service Providers (ASPs) and their small and mid-sized business customers.

OFFICE SERVICE PACK 1: Lotus Announces Upcoming Release of ASP Solution Pack Lotus Announces Upcoming Release of ASP Solution Pack P. Hayes - December 15, 1999 Read Comments Event Summary SAN JOSE, Calif., Oct. 26, 1999 -- At ISPCON 99, IBM s Lotus Development Corp. today announced the ASP Solution Pack, a hosted applications offering that provides a Lotus Domino- and IBM WebSphere-powered platform and a ready-to-rent solution set directly targeted at the needs of Application Service Providers (ASPs) and their small and
12/15/1999

Case Study: Rowmark LLC Doubles in Size while Reducing Inventory and Customer Service
A few years ago, the top customer complaint for plastics provider Rowmark was shipping errors. For several reasons, customers weren’t receiving what they ordered. Problems were traced back to handwritten inventory labels, and manual counting and checking of orders. Learn how the company upgraded the system it already had by adding bar code labels and scanning, as well as other electronic data interchange (EDI) techniques.

OFFICE SERVICE PACK 1: Case Study: Rowmark LLC Doubles in Size while Reducing Inventory and Customer Service Case Study: Rowmark LLC Doubles in Size while Reducing Inventory and Customer Service Source: Aptean Document Type: Case Study Description: A few years ago, the top customer complaint for plastics provider Rowmark was shipping errors. For several reasons, customers weren’t receiving what they ordered. Problems were traced back to handwritten inventory labels, and manual counting and checking of orders. Learn how the
9/2/2008 2:44:00 PM

Creating Media-rich Online Courses for Thousands of Customer-service Employees
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal ToolBook authoring software to create media-rich online courses integrated with SumTotal Learning Management to deliver training and track results.

OFFICE SERVICE PACK 1: Creating Media-rich Online Courses for Thousands of Customer-service Employees Creating Media-rich Online Courses for Thousands of Customer-service Employees Source: SumTotal Systems Document Type: Case Study Description: When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal
5/31/2011 2:41:00 PM

Delivering Information Transparency with Service Parts Optimization
Jabil Global Services, a subsidiary of Jabil Circuit provides repair and warranty solutions to companies in computers, communications, medical equipment. To meet the demand for next day and same day returns, it needed to replace its in-house operations management system with a scalable and robust system. Learn how it used Click Commerce’s reverse logistics and depot repair solutions to manage its advanced exchanges and warehouse fulfillment, and credit receiving processes.

OFFICE SERVICE PACK 1: Delivering Information Transparency with Service Parts Optimization Delivering Information Transparency with Service Parts Optimization Source: Click Commerce Document Type: Case Study Description: Jabil Global Services, a subsidiary of Jabil Circuit provides repair and warranty solutions to companies in computers, communications, medical equipment. To meet the demand for next day and same day returns, it needed to replace its in-house operations management system with a scalable and robust system. Learn
11/4/2005 3:42:00 PM


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