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Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

offshore telemarketing  mix of onshore to offshore resources. In most cases, customers should decide what mix is best for them given the skills, experiences and maturity of their organizations. Regarding maturity, many application software outsourcing firms are working towards or are already certified at level three, four or five of the Capability Maturity Model (CMM). The CMM was developed by The Software Engineering Institute (SEI) to be used as a benchmarking process. The CMM consists of a set of criteria to evaluate an Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » offshore telemarketing


Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

offshore telemarketing  Multichannel interactions Routing to offshore service team Low-value customers Newsletter sign-up E-marketing Self-service Figure 4: Customer Value-Based Strategy for a Retailer Moreover, take the example of a large oil and gas company whose lubricants business was earning the lowest margin of all the company's business groups. Using advanced analytics, the company clustered customers into six groups and determined that 90% of the revenue came from 12% of the customers. With this understanding, the Read More
Elitser IT Solutions India
For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers

offshore telemarketing  offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States (US), Indonesia, the Philippines, Dubai, and Vietnam. Read More
ICICI-Infotech's North American Strategy for Success Part Three: Challenges and User Recommendations
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take a closer look at this

offshore telemarketing  in the United States, offshore outsourcing (or as it is commonly referred to, offshoring) comes with a certain amount of backlash and concern. Will this concern be significant enough for prospects not to look at a potential savings in software acquisition and implementation costs? There was a certain German software vendor, that successfully brought its ERP package and jobs to the North American shores, but its well-known name temporarily escapes this author. User Recommendations It may appear that Read More
Songa Offshore Selects IFS
Songa Offshore, an International midwater drilling contractor active in the North Atlantic basin, has chosen to deploy IFS Applications for Offshore Service

offshore telemarketing  Offshore Selects IFS Songa Offshore , an International midwater drilling contractor active in the North Atlantic basin, has chosen to deploy IFS Applications for Offshore Service . The contract includes licenses and services worth approximately Kr 40 million (NOK). IFS expects the customer to go live with the solution at end of 2014.   Songa Offshore operates five semi-submersible drilling units with an additional four rigs being delivered in 2014 and 2015. The company chose IFS Applications to suppo Read More
ETO Manufacturers Issue a Challenge to ERP Vendors
Perhaps you may have not heard the term engineer-to-order (ETO) before, but perhaps your business is one of thousands that designs and builds custom equipment

offshore telemarketing  costs parameters local manufacturing offshore manufacturing custom BOM-based on one-time project production BOM used continuously ability to recall old estimates work order history What ETO Manufacturers Would Like to See in Vendor Solutions In attempting to address some of the challenges they will potentially face given the imminent loss of expertise mentioned above, ETO manufacturers are looking to technology and to software vendors to fill the void. They would like vendors to incorporate the following Read More
Professional Resource Group LCC
Professional Resource Group (PRG) provides retained, priority, and contingency search services, and has expertise in the contract and contract-to-hire arenas

offshore telemarketing  scale, including BPO and offshore solutions. Read More
How to Do It Right: Setting Up an Offshore Development Center
Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center

offshore telemarketing  Right: Setting Up an Offshore Development Center Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC. Read More
How to Succeed with Outsourced Product Development
The process of outsourcing software development offshore has come a long way since the mid-to-late 1990s, the heyday of Y2K remediation. Offshore vendors who

offshore telemarketing  of outsourcing software development offshore has come a long way since the mid-to-late 1990s, the heyday of Y2K remediation. Offshore vendors who cut their teeth on Y2K and legacy applications developed best-in-class quality processes and evolved to look more like the large US-based systems integrators. At the same time, thousands of new services firms entered the market to serve the needs of specific industries, address particular business processes, or offer specialized technical skills. Read More
Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market

offshore telemarketing  this: companies look to offshore work to India to reduce their cost of delivery, time-to-market, and to effectively deal with the shortage of qualified manpower in their home markets. The offshore model provides the much-needed scalability for growth. Further, US companies with a significant Indian offshore component enjoy higher operating margins and return on investment (ROI) than those without. The earning per share (EPS) growth of overseas companies, which have an offshore portfolio have been Read More
Using IWR to Cut Labor Costs without Outsourcing
Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as

offshore telemarketing  to successfully compete against offshore service bureaus. Read More
SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part Four: SoftBrands
This partnership provides SAP with the opportunity to further extend its reach within its large corporate customer base by serving the needs of its distant

offshore telemarketing  by shifting its developments offshore to India, and then to China owing to Fourth Shift's strong presence in the market. This coincides with SAP's recent efforts in China with SAP Business One, and the fact that SAP has also teamed with Sybase, which has a very strong foothold in the Chinese market, all which makes SAP a very strong player in China as well. The offshore development remains a significant part of the new company's strategy, since product development for evolution is done in India, and for Read More
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

offshore telemarketing  a Step Change With Offshore Outsourcing This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided Read More
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

offshore telemarketing  outsource anything to an offshore location or management leadership may not be prepared to manage an outsourcing relationship. Although there are many potential outsourcing categorizations, the outsourcing market is often segmented into four broad categories: Application software I.T. infrastructure Business process outsourcing (BPO) Manufacturing This is Part Three of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced offshoring Read More
Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success
Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career

offshore telemarketing  has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out why—and more importantly, how—he overcame his prejudices. Read More

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