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Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

offshore telemarketing  mix of onshore to offshore resources. In most cases, customers should decide what mix is best for them given the skills, experiences and maturity of their organizations. Regarding maturity, many application software outsourcing firms are working towards or are already certified at level three, four or five of the Capability Maturity Model (CMM). The CMM was developed by The Software Engineering Institute (SEI) to be used as a benchmarking process. The CMM consists of a set of criteria to evaluate an Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » offshore telemarketing


Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

offshore telemarketing  Multichannel interactions Routing to offshore service team Low-value customers Newsletter sign-up E-marketing Self-service Figure 4: Customer Value-Based Strategy for a Retailer Moreover, take the example of a large oil and gas company whose lubricants business was earning the lowest margin of all the company's business groups. Using advanced analytics, the company clustered customers into six groups and determined that 90% of the revenue came from 12% of the customers. With this understanding, the Read More...
Mphasis
Located in Bangalore, India, MphasiS is a global IT and BPO service provider for G2000 companies around the globe. It assists its clients offers custom

offshore telemarketing  company has an extensive offshore infrastructure for IT development and business process outsourcing with centers in India, China, and Mexico. MphasiS has ISO 9000 and BS 7799 certifications, CMMi Level 5 rating, and Six Sigma quality initiatives. The company currently employs over 8,500 professionals. Read More...
Outsourcing-The Pros and Cons
Outsourcing’s in the news these days, what with the US presidential election and all, but it’s usually covered from an “is it good for us” angle—where “us” is

offshore telemarketing  outsource anything to an offshore location. Outsourcing takes a type of management leadership that may be different than that which exists within the company today. What do you think? Should your organization move toward outsourcing as a strategy? {democracy:4} Looking into outsourcing providers? Check out our Outsourcing Showcases : Applications Software IT Infrastructure Read More...
Using IWR to Cut Labor Costs without Outsourcing
Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as

offshore telemarketing  to successfully compete against offshore service bureaus. Read More...
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT's successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

offshore telemarketing  and deployment activities, using offshore-based partner Wipro. It looks at the challenges, risks, and outcomes of the project, and draws some lessons for organizations considering similar challenges. Read More...
Xoriant Corporation
Xoriant Corporation is a software product engineering and services company, serving large enterprise software companies as well as mature technology start-ups

offshore telemarketing  of onsite, offsite and offshore services from our seven global delivery centers with over 1500 software professionals. Xoriant has deep client relationships spanning over 20 years with various clients ranging from startups to Fortune 100 companies. Read More...
Macintosh Retail Group to Use Progress Pacific PaaS
During the Progress Exchange 2013 conference, Progress announced that Macintosh Retail Group (MRG), a large-scale retailer in the lifestyle and fashion sector

offshore telemarketing  service teams and an offshore MRG development team will complete the modernization project. Using its OpenEdge application development and the OpenEdge BPM and Progress Corticon solutions for business process management (BPM) and business rules management respectively, Progress expects to be able to upgrade the existing ERP system, enabling it to connect the physical stores, online shops, and marketplaces with the back office, customer service, and warehouse in real-time. As a result, the Progress Read More...
QbitSystems India Ltd
QBIT Systems is a New Jersey, New York (US)-based IT services provider offering software research and development services to companies worldwide through its

offshore telemarketing  its state-of-the-art, ISO 9001:2000-certified offshore development center in Jaipur (India). The company generates solutions that provide a fusion of business practices and technology strategies. It complements high-technology skills and focuses on business solutions with process frameworks and applications outsourcing competence. Over the years, it has grown rapidly, providing clients with seamless and cost-effective access to the best IT talent and processes globally. Its integrated network of developme Read More...
Selling Smarter with CRM
CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of

offshore telemarketing  Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper Read More...
Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

offshore telemarketing  web system design and offshore staff augmentation services. Source: Intetic Co. Resources Related to Who Benefits from Outsourcing? : Outsourcing (Wikipedia) Offshore outsourcing (Wikipedia) Who Benefits from Outsourcing? Benefits of Outsourcing is also known as : Benefit Administration Outsourcing , Benefit HR Outsourcing , Benefit Outsource , Benefit Outsourcing , Benefit Outsourcing Companies , Benefit Outsourcing Solutions , Benefits Offshore Outsourcing , Benefits Outsource , Benefits Outsource Inc Read More...
Fourth Shift's evolution Within SoftBrands' DemandStream
With a set of seemingly complementary products and via a strategy of focusing on customers, astute acquisitions of more complementary software companies and a

offshore telemarketing  by shifting its development offshore to India (and then to China owing to Fourth Shift's strong presence in the market), resulting in AremisSoft's alleged solid growth while erstwhile Fourth Shift company had been a sluggish at the same time. The offshore development remains a significant part of the new company's strategy, since product development for evolution is done in India, and for Fourth Shift in China. SoftBrands is indeed one of a few rare vendors that fully incorporate offshore development Read More...
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

offshore telemarketing  a Step Change With Offshore Outsourcing This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided Read More...
Tips for Managing Software Development
Buyers often blame the offshore software development teams if the software falls short of expectations. But the success of offshore software development does

offshore telemarketing  Buyers often blame the offshore software development teams if the software falls short of expectations. But the success of offshore software development does not depend on offshore teams alone. Instead, the success of the project depends on the proper management of the software development process by both the buyer and the offshore teams. Find out more. Read More...
Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success
Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career

offshore telemarketing  has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out why—and more importantly, how—he overcame his prejudices. Read More...

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