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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 ohio utilities assistance


Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

ohio utilities assistance  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Utilities Industry

Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others. 

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Case Study: Lewis and Clark Community College


Lewis and Clark Community College in Illinois (US) was having a number of technology problems in its classrooms, leading to student attention issues. After installing a new software solution, teachers can now share their screens with students, provide remote assistance to students from a central console, and monitor classroom screens to ensure students are on task. Find out more about this workstation management solution.

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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service


Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.

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EAI Vendor CrossWorlds Eases Middleware Customization


CrossWorlds Software, an enterprise application integration vendor, is making it easier for customers to acquire components and utilities with specific functionality. The vendor will create a CrossWorlds Exchange site on a subscription basis, for $50,000 per year with additional fees for some components.

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Malware Security Report


Learn how to protect your company in the VeriSign Malware Security Report.

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What Do Modern Knowledge Workers Need?


In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These highly unstructured (dynamic or adaptive, if you will) processes where the next process step’s best action depends on the outcome of the previous step require apt human process stewards, a.k.a. “knowledge workers.” These knowledge workers,

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Leading Packaging Manufacturer Successfully Selects ERP System with Expert Guidance from TEC


Polychem Corporation, Ohio-based manufacturer of strapping systems, was facing various challenges running its business using multiple outdated systems. With the expertise of TEC and its software evaluation and selection services, Polychem smoothly conduced its first-ever ERP project and selected an ERP for mixed-mode manufacturing to efficiently run its operations.

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YemenSoft


Founded in 1993, YemenSoft, Ltd. provides software development, IT consultancy, systems integration, and outsourcing services to clients in several markets, including financial services, energy and utilities, and the public sector. YemenSoft is located in the Republic of Yemen, with customers in the Republic of Yemen, Sudan and other countries in the Middle East.

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The Future of Product Engineering Outsourcing (PEO)


A recent study found that outsourced engineering services are expected to increase to $1.1 trillion by the end of 2020. This is a dramatic increase compared to the $750 billion in services by the year 2004. Further, the study showed that significant increases are expected in automotive, aerospace, utilities, and telecommunications. Find out what’s driving these trends and how they affect your company.

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Kentico EMS: Web Content Management (WCM) Competitor Analysis Report


Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security.

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Bruce Silver Associates


Bruce Silver Associates focuses on content management technology and business process management. The company provides technology architecture planning, request for proposal development, and vendor selection assistance.

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