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Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

on hold voice  Telescope, due to come on stream in Chile in 2016, will acquire that quantity of data every five days. Such astronomical amounts of information can be found closer to Earth too. Wal-Mart, a retail giant, handles more than 1m customer transactions every hour, feeding databases estimated at more than 2.5 petabytes—the equivalent of 167 times the books in America's Library of Congress (see article for an explanation of how data are quantified). Facebook, a socialnetworking website, is home to 40 billion Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » on hold voice


Hosted PBX Buyer's Guide for Small and Medium Businesses
A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet

on hold voice  – put the caller on hold in a waiting area so that any other phone system user can pick the call up.   Messaging and Management Features   Voice Mail and Voice Mailboxes: Any IP PBX should allow an almost ininite number with far more lexibility than regular phone systems – more advanced features would include the ability to record all incoming and outgoing conversations automatically. Call Hold: Placing callers properly on hold with no drop of in queues with user selectable hold music and Read More...
A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

on hold voice  hold Place a caller on hold in order to take another line Call hunt Ring, sequentially, multiple alternate phone numbers when lines are busy Do not disturb Block calls between certain hours Free long distance Pay no extra charges for domestic long distance Caller ID block Do not show your outgoing caller ID Forward on busy Transfer call to another number if phone is busy Conference calling Add a third party to the call Anonymous call block Block all calls that show caller has deliberately blocked ID Read More...
Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution
Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative

on hold voice  interoperability. Unity is based on Internet standards that allow the product to grow with the organization as more technically advanced products are implemented. We have already mentioned support for XML, but Unity also has support for LDAP (Lightweight Directory Access Protocol) in addition to IP telephony, which is the direction of corporate communications looking into the next decade. Due to Active Voice's support for IP Telephony, Cisco Systems has selected Unity to be integrated into Cisco's Read More...
Current Trends in Messaging
As electronic communication has grown, geographic boundaries have shrunk, enabling an onslaught of mobile executives.

on hold voice  Millions of people rely on their e-mail to perform their specific job functions on a daily basis. As electronic communication has grown, geographic boundaries have shrunk, enabling an onslaught of mobile executives. These users require instant access, at any time, from anywhere while being platform and operating system independent. The need to improve stability, performance, and reliability is ever-present; the need to improve workflow is immediate. The current trends within the electronic messaging Read More...
One-on-One with BPM Vendor K2’s Executives
TEC recently spoke with the top executives of business process management (BPM) vendor K2 to get an insider view of the company’s mission and vision for the

on hold voice  Centers (TEC) zoomed in on the business process management (BPM) vendor K2, focusing on the business strategies and products that have allowed the vendor to become a serious contender in the BPM space. In this second part, TEC recently spoke to the K2’s top executives to get an insider view of the company’s mission and vision for the future.   TEC : Which regions and industry segments have been most active of late? What do you foresee in the next 12 to 18 months—more of the same or not? K2 : We Read More...
On-site Social for Online Commerce
The white paper presents a set of core principles to guide online retailers through the integration of their online stores with popular social networks in a way

on hold voice  can use social shopping on their online stores to deepen relationships with their customers. Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

on hold voice  also take appropriate action—based on different user interaction sources, such as e-mails, notes, surveys, customer relationship management (CRM) systems , and diverse social media sources. Attensity’s product stack falls under the company’s CEM Suite , and contains an interesting blend of applications ranging from sophisticated text and sentiment analysis of social media, online and internal channels, as well as multi-channel customer response applications for the contact center. It includes the Read More...
On-demand Business Process Management
The most advanced business process management (BPM) applications bridge departmental and geographic boundaries, and manage the flow of documents and data

on hold voice  demand Business Process Management The most advanced business process management (BPM) applications bridge departmental and geographic boundaries, and manage the flow of documents and data according to sophisticated process rules. And while many would suggest that an on-demand BPM service offering would most benefit small businesses, a real case can be made that such offerings might be more valuable for medium and large businesses. Read More...
NAPM Puts The Spotlight On Change
TEC VP, James F. Dowling is quoted in the National Association of Purchasing Management (NAPM) magazine Purchasing Today on the meaning of “Value”. The quote

on hold voice  Puts The Spotlight On Change Event Summary The National Association of Purchasing Managers (NAPM) is considering changing its title because the purchasing profession has evolved to strategic, value-adding supply chain management. NAPM seeks to recognize this evolution through a change in the name to the Institute for Supply Management Preparing Purchasing and Supply Professions for the Future according to the February 2001 issue of Purchasing Today , ( www.NAPM.org ). In the Strategies & Solutions Read More...
TCO of On-Demand Applications Is Significantly Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO for on-demand solutions is much better than that of traditional on-premises solutions — even when evaluated

on hold voice  of On-Demand Applications Is Significantly Better for SMBs and Mid-Market Enterprises See why the Yankee Group says that the TCO for on-demand solutions is much better than that of traditional on-premises solutions — even when evaluated over a 3 to 5 year period. On-premises solutions require significant investments in IT infrastructure and application deployment, support and update resources. Read More...
HR Analytics: Driving Return on Human Capital Investment
Organizations may be supported by workforce analytics to drive return on human capital investment today and into the future and to see the value the workforce

on hold voice  Analytics: Driving Return on Human Capital Investment Organizations may be supported by workforce analytics to drive return on human capital investment today and into the future and to see the value the workforce delivers to organizational performance. This paper will introduces a human resources (HR) analytics offering and show how the increased power of having metrics and analytic insight can align core HR business processes with organizational goals and strategies.By downloading this document, you Read More...
Analyst Take on SAPPHIRE 2013
With a very interesting book presentation on

on hold voice  Take on SAPPHIRE 2013 With a very interesting book presentation on The Human Face of Big Data, announcements on cloud-based solutions, and extensive and intensive discussions regarding the readiness (or not) of HANA for prime-time deployments in the enterprise, the recent SAPPHIRE 2013 conference was full of exciting and interesting developments—though, I must admit, I was disinterested at times by the repetitive messaging about HANA’s power. The following is a personal take and summary of Read More...
SaaS Versus On-premise ERP
Should your business acquire traditional on-premises enterprise resource planning (ERP) solutions? Or should it invest in emerging software-as-a-service (SaaS

on hold voice  Versus On-premise ERP Should your business acquire traditional on-premises enterprise resource planning (ERP) solutions? Or should it invest in emerging software-as-a-service (SaaS)–based ERP solutions? Both options have benefits and both have risks. Download this white paper to see how SaaS ERP stacks up against on-premises ERP across eight categories. Read More...
Case Study: Active Voice Gets Proactive and Powers Communication with CRM
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales

on hold voice  needed to follow up on leads and were losing valuable opportunities. But when the company implemented an e-customer relationship (e-CRM) solution, its users gained mobile access to valuable customer information. Learn about the other benefits. Read More...

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