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The Bottom Line on Bad Customer Data
You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for

on line crm  redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » on line crm


PeopleSoft's Buying Momentum Goes On. Pageant Participants, Line Up Please! Part 1: Market Impact
The year 2001 was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of

on line crm  a royalty to Momentum on those products. The purchase option was granted to PeopleSoft in the Certificate of Incorporation of Momentum Business Applications, Inc. at the time the company was established. Under the terms of the purchase option, the total cash purchase price is expected to be approximately $90 million. This is Part One of a two-part event note discussing recent announcements by PeopleSoft and their impact on the market and users. Other PeopleSoft Initiatives In addition to its acquisition Read More...
So What's the Bottom Line on Price Segmentation?
Data-driven, science-based price management is an emerging market. Therefore, vendors should be made to prove whether and how they can enable a company to

on line crm  What's the Bottom Line on Price Segmentation? The core principle of price segmentation is that pricing should be consistent for deals with similar attributes, particularly in business-to-business (B2B) enterprises. Price segmentation is a process that quantifies similarities by empirically determining which deal circumstances affect price response. To learn more about price segmentation, please see Know Thy Market Segment's Price Response , Advancing the Art of Pricing with Science , and Price Read More...
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

on line crm  Orientation Excellence is dependent on balancing and satisfying the needs of all relevant constituencies, shareholders, employees, customers, and partners. Customer Focus The customer is the final arbiter of the quality and value of the product and service. Performance is best optimized by acquiring, developing, and retaining profitable customers. Leadership The behavior of a company's leaders creates a clarity and unity of purpose within the organization and a culture in which people excel. Management Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

on line crm  cost is calculated based on three straight line deprecation. 3,000 3,000 3,000 0 0 9,000 Primary Server Hardware Support Contract The hardware manufacturer will charge an annual fee to provide support for the server that includes on site service calls with guaranteed response times and replacement of failed or defective parts. These are generally priced at a % of the annual hardware cost. 1,080 1,080 1,080 1,080 1,080 5,400 Backup Server to Run On-Premise Depreciation Change This server is a hot backup Read More...
Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM

on line crm  So who came out on top when we put Microsoft Dynamics CRM and NetSuite CRM+ head-to-head in a contest based on pure CRM functionality? You can find the results below. Results For this showdown, we looked at five standard CRM modules. To eliminate any chance of bias and to ensure a level playing field, all 1,363 criteria that make up the modules and submodules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important Read More...
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

on line crm  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More...
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

on line crm  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More...
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

on line crm  related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're looking for a new CRM system or want to upgrade or improve your current Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

on line crm  this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

on line crm  consideration. Times have changed on both fronts. The hosted ASP model offers businesses any number of powerful, affordable CRM applications delivered over the Internet. However, few of these hosted CRM applications embrace the benefits of true Workflow in their application architecture. This paper is dedicated to the premise that Hosted CRM without Workflow is simply not CRM . We argue that unless you can automate your business rules and deploy business processes (whether sales, customer service or Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

on line crm  get me to focus on what was most important about my creation - an automated bagel cutter. His point was that I needed to put myself in the shoes of the object around which I was developing my project; namely, the bagel. It was a running joke among my non-techie friends. But its point and implications carry forward, even to this day, as I write about CRM, or, Customer Relationship Management: Be the customer as you design your CRM landscape. Be the Customer  When we think about implementing a CRM Read More...
Single Sign-on (SSO): Truths and Myths
Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product

on line crm  , Compare Single Sign On , Web Single Sign In , Enterprise Single Sign On , Single Sign on Made , Best-in-Class Single-sign-on , Single Sign-on Solution , Single Sign-on Definition , Single Sign on Solutions , Bolt Single Sign-on , Web Single Sign On , Shared Sign-on , Single Sign-on Service , Open Single Sign-on , Single Sign-on Sharepoint , Build Single Sign-on , Implement Single Sign-on , White Papers on Single Sign On , Alternative to Single Sign-on , Achieve Single Sign-on , Benefits of Single Read More...
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

on line crm  large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how. Read More...

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