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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

on line surveys  chain to receive feedback on the product and program overall. The retail chains were impressed with the actions Benjamin Studios had taken to support the pilot stores, and were convinced that the new product line was poised to be a success. But Benjamin Studios wanted to develop a more formal feedback loop to complement its current efforts. The company decided it needed to ask precise questions about what the stores and their customers valued, and how the products and services stacked up against their Read More...
Radio Frequency Identification (RFID)
Radio frequency identification (RFID) criteria cover tags and storage devices, readers, wireless hubs and servers, and the middleware necessary for evaluating an RFID system deployment. RFID sys...
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Documents related to » on line surveys


Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

on line surveys  opportunity to make good on commitments. Note: This note first appeared in a column by James F. Dowling in Mid - Range Computing . Look for other previously published Mid - Range Computing columns by Mr. Dowling at this site or visit Midrange Showcase at www.midrangecomputing.com/showcase/. Communication Breakdown If both parties know what they want and if the needs are well aligned, what causes supplier/customer relationship breakdowns? It is that perennial scapegoat named communications. One case study Read More...
Improving Employee Engagement to Drive Business Performance
Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority

on line surveys  an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platform, are reaping the rewards in terms of improved business performance and ultimately increasing their shareholder value. Read More...
The State of the Art in Finance
Thanks to recent accounting scandals and an increasingly competitive environment, many chief financial officers and the finance organizations they lead have

on line surveys  wished to hone in on the segments where the company's product line leads the market and exit those where it had no competitive advantage. While the strategy succeeded and growth was maintained, operational difficulties began to show up in the early 2000s. Each of the acquisitions brought along its own type of IT system; each had its own finance function and its own approach. The result was a nightmare for the CFO. Working with a benchmarking firm to determine which finance functions were not in the top Read More...
Competitive Challenges for Vanguard
Vanguard's challenge is to continue to be nimble and responsive to the needs of its target market and original equipment manufacturer (OEM) partners.

on line surveys  the impact of EII on transactional systems. Hence, the technology is nowadays still far from mainstream adoption. In the meantime, the virtual data unification/EII preaching vendors must strive to educate the market and gain a critical mass of customers for the approach. The successful ones might, for the time being, be those that position their tools to complement, rather than replace, conventional data warehousing. Some recent surveys do cite a notable percentage of users mentioning the lack of Read More...
Fortune Smiles on i2 Technologies
Texas-based i2 Technologies recently ranked 44th on FORTUNE magazine's list of the top 100 software vendors.

on line surveys  Smiles on i2 Technologies Fortune Smiles on i2 Technologies S. McVey - September 3rd, 1999 Event Summary Texas-based i2 Technologies recently ranked 44th on FORTUNE magazine's list of the top 100 software vendors. Companies were judged according to a combination of earnings-per-share, revenue growth and total return. i2 credits their success to the customer growth made possible by their Intelligent eBusiness solutions. Market Impact i2 Technologies' success comes at a time when other supply chain Read More...
Change on the Horizon: How to Prepare for Uncertainty in a Shifting Global Economy
The global economy, fueled by the Internet and other technology, offers a myriad of opportunities to evolve and grow for companies that have the agility and

on line surveys  on the Horizon: How to Prepare for Uncertainty in a Shifting Global Economy The global economy, fueled by the Internet and other technology, offers a myriad of opportunities to evolve and grow for companies that have the agility and ingenuity to leverage the uncertainty inherent in ever-changing conditions. But of course there are challenges: you have more competitors, and trends are moving very swiftly. This white paper offers advice to CEOs for navigating risk and reward in today’s unpredictable Read More...
Staying Safe on the Internet
It’s not just the settings on your computer that can save you from the hacker’s grasp, but your own ability to think twice and not take things at face value

on line surveys  Safe on the Internet It’s not just the settings on your computer that can save you from the hacker’s grasp, but your own ability to think twice and not take things at face value. Download this document for some tips for reducing your exposure to attacks from cybercriminals. Read More...
War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

on line surveys  dynamically over the Internet on an outsourced basis and as a service. Salesforce.com's Strategies for Success Of course, there are reasons for Salesforce.com's success that go beyond an idea whose time has come. Besides being one of the earliest hosted CRM vendors, Salesforce.com also provides a mature and solid product, with a primary focus on the following functional areas: sales force automation (SFA), under the brand Salesforce SFA partner relationship management (PRM), under the brand Salesforce Read More...
NAPM Puts The Spotlight On Change
TEC VP, James F. Dowling is quoted in the National Association of Purchasing Management (NAPM) magazine Purchasing Today on the meaning of “Value”. The quote

on line surveys  Puts The Spotlight On Change Event Summary The National Association of Purchasing Managers (NAPM) is considering changing its title because the purchasing profession has evolved to strategic, value-adding supply chain management. NAPM seeks to recognize this evolution through a change in the name to the Institute for Supply Management Preparing Purchasing and Supply Professions for the Future according to the February 2001 issue of Purchasing Today , ( www.NAPM.org ). In the Strategies & Solutions Read More...
Jumping On the Cloud Wagon? Pack Your Server Applications for the Trip.
Your company needs an approach to server-side application distribution and provisioning that is architected for the cloud and designed for IT, if it’s going to

on line surveys  On the Cloud Wagon? Pack Your Server Applications for the Trip. Your company needs an approach to server-side application distribution and provisioning that is architected for the cloud and designed for IT, if it’s going to deliver on the business promise of virtualization. Learn about one solution for solution for provisioning and deploying server-side applications in the cloud—or anywhere else. Read More...
Replenish on Time, In Sequence with QAD JIT Sequencing Solution
Read about how QAD JIT Sequencing (JIT/S) is helping automotive suppliers execute JIT delivery of custom configured products to their customers. Results

on line surveys  on Time, In Sequence with QAD JIT Sequencing Solution Read about how QAD JIT Sequencing (JIT/S) is helping automotive suppliers execute JIT delivery of custom configured products to their customers. Results: reduced inventory levels, improved order management and cost avoidance caused by expediting activities in the supply chain. Read More...
Inventory on the Water: Do You Know Where It Is?
Today, more and more companies are purchasing goods from overseas. But once those goods are on the water, many companies find it difficult to keep track of

on line surveys  on the Water: Do You Know Where It Is? Today, more and more companies are purchasing goods from overseas. But once those goods are on the water, many companies find it difficult to keep track of where they are at any given time. Ineffective container management leads to extra costs, but with Sage ERP X3’s import tracking functionality, business functions are tied together in a single database—enabling real-time access to information and improving productivity. Read More...
Enterprise Mobility: Executive Perspectives on Mobile Business Applications
Based on a survey of finance executives from across Canada, this white paper offers perspectives of senior financial managers on the widespread use of mobile

on line surveys  Mobility: Executive Perspectives on Mobile Business Applications Based on a survey of finance executives from across Canada, this white paper offers perspectives of senior financial managers on the widespread use of mobile devices such as smartphones and tablets in the workforce. It also determines what finance executives see as the drivers and benefits of the use of mobile business applications, as well as the most critical challenges and consequences, including cost and risk. Read More...
Protecting Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks
Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from

on line surveys  Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from document ownership can create additional security concerns, as IT services are outsourced. To address these issues, you need to ensure your security solution provides visible and on-going encryption of sensitive data files sh Read More...

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