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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 on site computer service


Making Sure Your Service Provider Doesn't Fall Down on the Job
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining flat, and sometimes results can be

on site computer service  recently conducted a study on 40 top service providers, and discovered, as TEC stated over 3 months ago, that the site builders are rarely capable of providing all the services required for building a site from the ground up. Researchers said the relative inexperience of most companies involved in the site-building business accounted for only part of their limitations. Many of their problems arose out of a number of issues related to business processes that are essentially management issues. Simple

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » on site computer service

e-Business Service Provider Evaluation & Selection


This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

on site computer service  Sapient, Xcelerate are examples. On the sidelines of the market are many fringe DBSPs offering services such as ASP, site hosting, and specialized services including language translation, educational systems, telecommunication services, advertising rich media, branding and marketing research to name but a few. Service Provider Selection Overview I'd like now to turn our attention to Service Provider selection, beginning with an overview of the problems and some solutions associated with the selection Read More

Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?


As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users choose to write down their passwords, and by doing so, jeopardize security.

on site computer service  can be taught at on site training sessions. Application is completely server based for minimal deployment difficulties. Website www.novell.com www.evidian.com www.tivoli.com www.cai.com www.passgo.com   Summary of Findings As you can see from my findings, each single sign-on product has its good and bad points. To help you to compare the various products and features more easily, I've created a table to guide you through the product feature sets. Weighted Comparison Although the table below outlines the Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

on site computer service  be put (seemingly endlessly) on hold or escalated, or to attempt several different solutions over the next hour, only to be called back the next day. He or she wants the issue resolved as quickly as possible, either through self-service or by a knowledgeable agent at the other end of the telephone. At the same time, web site design is maturing, and the average customer is becoming more computer literate, which means that customers are ready to be introduced to online self-service solutions. Many Read More

Computer Guidance Corp’s Construction ERP Longevity


I have only recently been made aware of Computer Guidance Corporation (CGC) and its leading construction ERP solution for architecture, engineering, and commercial construction companies, even though the company has been around for over 30 years. CGC’s eCMS Construction ERP solution had then and still has among the best construction accounting, payroll, and job cost functionality around.

on site computer service  customers looking to capitalize on these functionality.   George & Lynch , one of the largest and most diverse infrastructure contractors serving the mid-Atlantic region of the United States, has implemented CGC’s construction ERP solution.   Shaw-Lundquist , a family-owned general contractor providing design/build, general building construction, and construction management services, has also implemented the hosted eCMS construction ERP solution for the management of its growing general contracting Read More

What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

on site computer service  and of always running on the latest software version. Therefore, if a user's site experiences an unexpected surge in traffic, resources are automatically allocated so that the site does not necessarily experience slower performance. One should nonetheless note that multi-tenant installations that combine data from several companies into one application make upgrading faster and easier, but they also open the door to cross-company errors in data security, corruption, or compromise. Later in this series, Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

on site computer service  As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

on site computer service  and finance may focus on workforce analytics, trending sick time and other complex reporting. Add in specific requirements for Communications, Training & Development and Performance objectives, and you have a complex web of linked self-service requirements, each with its own - sometimes competing - priorities. In order for ESS and MSS to be effective, it must serve multiple purposes to multiple business units while blending seamlessly with existing systems - a virtual chameleon in the workplace. What Read More

A Look at the Debate Surrounding Ownership of your Corporate Web Site: Whose Site Is It Anyway?


The Web has become a vast potential business asset for many companies today. But while business users have the vision, it’s the IT department that actually creates and deploys the Web application. This often raises the question of Web site ownership. Empowering both parties with the right tools to match their respective skills can help address this question—and many others—for businesses in this confusing situation.

on site computer service  business users have the vision, it’s the IT department that actually creates and deploys the Web application. This often raises the question of Web site ownership. Empowering both parties with the right tools to match their respective skills can help address this question—and many others—for businesses in this confusing situation. Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

on site computer service  Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More

Options for Backing Up Your Computer


What makes your computer valuable is your data. While you can always purchase a replacement computer, you’re not too likely to find one at the local computer store that comes preinstalled with your business records, family photos, personal documents, and other data you have saved on your computer over the years. Read this white paper to learn about backing up your computer and data recovery services.

on site computer service  data you have saved on your computer over the years. Read this white paper to learn about backing up your computer and data recovery services. Read More

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

on site computer service  smelled, tasted, or tried on before purchase. ¹ The intangibility-of-services problem is a particularly vexing one for the professional services firm. This is because the stakes are often high for the prospective client of professional services: a failed IT project may cost millions; a tricky legal matter might result in significant damages; poor accounting advice could lead to criminal charges. As a result of these high stakes, prospective buyers of professional services want evidence - or at least Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

on site computer service  you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store is far from clean, I get little or no assistance from the store’s staff, but the prices are great. The last point defines my expectations; they have consistently great prices, so I like the store—they meet my expectations. I also go to a very Read More

Computer Associates Splashes Into the Data Warehousing Market with Platinum Technology Acquisition


Computer Associates DecisionBase is an Extract/Transform/Load tool designed to help in the population and maintenance of data warehouses. First released in March of 1998, the product is geared towards large implementations with the need for metadata management. The current release is 1.9, which is the fourth release of the product.

on site computer service  at approximately $200,000, depending on the number of metadata scanners and database interfaces necessary. This was the major contributor in the size of the installed base, which at last count was approximately 40 customers. The market for ETL tools is expected to grow from $327 million dollars in 1996 to $620 million dollars by 2001, an increase of almost 90%. The number of vendors in the ETL market in the mid-1990's was small, comprised of basically four companies (Prism, Carleton, Evolutionary Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

on site computer service  (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More