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Making Sure Your Service Provider Doesn't Fall Down on the Job
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining flat, and sometimes results can be

on site computer service  recently conducted a study on 40 top service providers, and discovered, as TEC stated over 3 months ago, that the site builders are rarely capable of providing all the services required for building a site from the ground up. Researchers said the relative inexperience of most companies involved in the site-building business accounted for only part of their limitations. Many of their problems arose out of a number of issues related to business processes that are essentially management issues. Simple Read More
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » on site computer service


PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra
The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look

on site computer service  than to repair it on site or even in its own repair shop. In addition, further distraction for PTC and more potential to pressure customers to “buy, buy, and buy” might make them disenchanted and opens up opportunity for less aggressive PLM competitors. SCM: Challenge and Opportunity Moreover, PLM and SLM solutions still have very different buyers in different departments. PTC might end up selling separate, tactical applications if it cannot find the supply chain management (SCM) executive sponsor Read More
Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

on site computer service  can be taught at on site training sessions. Application is completely server based for minimal deployment difficulties. Website www.novell.com www.evidian.com www.tivoli.com www.cai.com www.passgo.com   Summary of Findings As you can see from my findings, each single sign-on product has its good and bad points. To help you to compare the various products and features more easily, I've created a table to guide you through the product feature sets. Weighted Comparison Although the table below outlines the Read More
Computer Guidance Corp’s Construction ERP Longevity
I have only recently been made aware of Computer Guidance Corporation (CGC) and its leading construction ERP solution for architecture, engineering, and

on site computer service  customers looking to capitalize on these functionality.   George & Lynch , one of the largest and most diverse infrastructure contractors serving the mid-Atlantic region of the United States, has implemented CGC’s construction ERP solution.   Shaw-Lundquist , a family-owned general contractor providing design/build, general building construction, and construction management services, has also implemented the hosted eCMS construction ERP solution for the management of its growing general contracting Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

on site computer service  be put (seemingly endlessly) on hold or escalated, or to attempt several different solutions over the next hour, only to be called back the next day. He or she wants the issue resolved as quickly as possible, either through self-service or by a knowledgeable agent at the other end of the telephone. At the same time, web site design is maturing, and the average customer is becoming more computer literate, which means that customers are ready to be introduced to online self-service solutions. Many Read More
What’s Up with Computer Associates?
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing its numbers in the first calendar

on site computer service  effect this will have on corporate leadership is unknown at this point, since Mr. Wang is still the Chairman of the Board. CA has made a major change to its business model. Throughout its corporate history, CA has gained new products through the acquisition of the companies that owned or developed them (examples being Sterling Software, Platinum Technology, Legent, Cheyenne, and Cullinet). It has bought over 60 companies in the last ten years, and many of those companies had made major acquisitions Read More
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

on site computer service  time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the right people at the right time in a secure environment requires a balance of the two. But how do you find it? Learn how in the Forrester report Why Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

on site computer service  , make adjustments based on customer responses, and immediately refine the offer for the next customer. And because it's real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You'll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

on site computer service  most of the year. On the other hand, if business performance was better than expected, no additional servers would be available and the e-commerce site would experience slow performance at the peril of the retail business. The main challenge that faced most ASPs was how to drive down long-term costs while accumulating a solid revenue stream. The earlier wave of hosted offerings, based on using a third party client/server system, lacked economies of scale. Thus, most of these ASP and hosting industry Read More
BI: On Demand, On Premise, Open Source, or Outsourced?
On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to

on site computer service  On Demand, On Premise, Open Source, or Outsourced? On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to implementing cloud-based BI over traditional software? Are on-demand BI applications as popular in the enterprise as they are with midmarket companies? And what are some reasons people don’t outsource BI? Find out the answers to these questions and more. Download this guide now. Read More
Options for Backing Up Your Computer
What makes your computer valuable is your data. While you can always purchase a replacement computer, you’re not too likely to find one at the local computer

on site computer service  data you have saved on your computer over the years. Read this white paper to learn about backing up your computer and data recovery services. Read More
Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

on site computer service  software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, and manufacturing needs can set an example for Read More
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

on site computer service  ERP systems internally. SaaS, on the other hand, is fully managed remotely by the vendor delivering the ERP system to SMB organizations, many of which do not have the expertise, infrastructure, or financial means to manage these systems themselves. ERP for Services: Integrated Versus Best-of-Breed Today's ERP for services marketplace has upped the ante in delivering affordable, fully integrated ERP systems. The rising popularity of SaaS as a delivery model has pitted integrated ERP systems against Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

on site computer service  explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

on site computer service  as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service Read More

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