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CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change)
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM

on the other side  difficult to impossible, depending on the question. At least it has been until now. But after the recent release of the findings from a comprehensive study of 448 completed CRM implementations, confusion no longer reigns. Or more realistically, now that accurate data is available confusion should no longer reign. This new study, The Blueprint for CRM Success 1 , evaluates real-life implementation approaches relative to real-life ROI performance, and does so across a sufficiently high number of Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » on the other side


The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

on the other side  processes, while BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. BSM provides BPM with information about the impact of IT on the business , allows an organization to align IT with the business, and continuously optimizes IT services in order to deliver effective IT-dependent business processes; BPM provides BSM with information about the business demand for IT services which becomes key in provisioning IT services as Read More
Come See the Softer Side of Linux?
Three hardware manufacturers, trying to upgrade the scalability and manageability of Linux servers, announced major Linux server initiatives at LinuxWorld in

on the other side  technician to reboot it on the premises. SGI - 70 percent improved performance: SGI is introducing Internet Server based on its 1200 plain vanilla Intel-based server series, with the Red Hat 6.1Linux operating system and an enhanced version of the Apache Web server that can offer a 70 percent performance improvement, said Greg Estes, vice president of broadband and Internet products. The SGI offering is intended to be easier to use out of the box for Internet businesses, Estes said. In addition to Read More
Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

on the other side  call center, and take on the user's entire order management process? In addition to order management capabilities, Siebel lacks a solid strategy to support a Private Trading Exchange (PTX), both of which are increasing in importance especially from a Business-to-Business (B2B) e-commerce customer management perspective. Siebel has indeed shown a little support for transactional and order fulfillment capabilities so far, whereas many ERP vendors can offer the support for each stage of the customer life Read More
Fighting Cybercrime on the Internet
Excerpts from a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000

on the other side  Cybercrime on the Internet Fighting Cybercrime on the Internet L. Taylor - July 18, 2000 Introduction This note is based on a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000 at the Washington Convention Center. Note : Portions of this note are excerpted from the presentation, other parts are explanatory text to relate this information to the Technology community serviced by the TEC web site. Information Read More
The ERP Market 2001 And Beyond - Part 3: Rating The Vendors
We generally believe that, in the long run, market winners will be those vendors with an established large customer base and with huge financial and human

on the other side  will continue to intrude on the space of their smaller brethren. 2001 should be marked as a year of redemption and vindication of ERP giants like SAP and PeopleSoft. SAP remains the undisputed market leader with estimated market share of 32%. After faltering in its initial effort to adapt to new Internet paradigm and a sloppy marketing message, SAP has recently radically reformed its corporate philosophy, it has reorganized itself into more manageable entities, and has clarified its product positioning, Read More
The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

on the other side  still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services. Read More
Security and Trust: The Backbone of Doing Business over the Internet
Gaining the trust of online customers is vital for the success of any company with an online presence, particularly those that require sensitive data to be

on the other side  and Trust: The Backbone of Doing Business over the Internet Gaining the trust of online customers is vital for the success of any company with an online presence, particularly those that require sensitive data to be transmitted. This VeriSign white paper explores the latest developments in website security that online businesses should consider to build consumer confidence, protect their valuable brand, safeguard sensitive information, and increase transactions. Read More
The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

on the other side  at the Right Time Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services. Read More
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

on the other side  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More
Beyond the Basics: The Value of Integrated CRM
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the

on the other side  business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value of an integrated CRM suite. Read More
The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase

on the other side  difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision? Read More
ORSA, the Corner Stone of the Solvency II Regime
The move toward principle-based regulations across the European insurance world puts a strong emphasis on corporate governance programs. Under their Own Risk

on the other side  puts a strong emphasis on corporate governance programs. Under their Own Risk and Solvency Assessment (ORSA) plans, insurance firms have to align their enterprise risk management processes with their strategic business plans. This article looks, in more detail, at some of the main Solvency II ORSA requirements, and how European insurance companies can use enterprise risk management platforms to support these key management needs. Read More
Safeguarding the Enterprise at the Endpoint
In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint

on the other side  Endpoint In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint. Administrators must meet the needs of new and more demanding regulatory requirements, foil an expanding population of professional computer criminals, and prevent rapidly propagating new viruses from entering and damaging operations. Discover a solution that can help. Read More

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